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High volume of telephone calls

Posted by Suffolk Coastal and Waveney District Councils on 15 March 2018 | Comments

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Both Suffolk Coastal and Waveney District Councils are currently experiencing high volumes of telephone calls, linked to the annual issuing of the Council Tax bills. The councils work in partnership and each has 30 lines staffed to answer these calls (8.45am – 5pm, Mon-Fri). Your call can be dealt with at the staff at either council.

So, if you are trying to contact us, and get the ‘busy’ signal, please hang up and try the alternative number provided. If this is also busy, please hang up and try again later. The Customer Services telephone numbers are 01394 383789 (Suffolk Coastal) or 01502 562111 (Waveney).

We apologise for any inconvenience. Bear with us, we will deal with your call as soon as we can.