The adverse weather conditions across the east have had a huge impact on our refuse collection service. We have put the safety of the public and our crews first and we are very grateful for your patience and understanding. We will now begin the process of catching up, as well as undertaking a full, scheduled collection service from Monday 5th March.
It is the intention of Norse to collect all missed, residual waste (black bins in Waveney / grey-lidded bins in Suffolk Coastal - and sacks) by the end of this week across Suffolk Coastal and Waveney.
If you are scheduled to receive a collection this week, please put your bin out as normal. Please note - some areas may experience a one-day delay in scheduled collections while we catch up - if your bin is not collected as scheduled, please leave it out and we will collect it within one day.
In addition, Norse will be sending teams to areas where refuse was NOT collected last week due to the snow. If you have suffered a missed collection, the message to you is as follows:
Once again, many thanks for your patience. We will do everything can to catch up as quickly as possible.