|Tier guidance||Christmas period guidance|
|What you need to know about Coronavirus and food||Covid-19 symptoms|
|Food hygiene guidance||Managing employee sickness|
|Social distancing||Maintaining social distancing in specific food business settings|
|Health and safety guidance for businesses||Making your workplace Covid-Secure|
|Restaurants, pubs, bars and takeaways|
|Working safely during Coronavirus||Food safety for food delivery|
|Adapting food businesses for takeaway and delivery during Covid-19||Cleaning effectively in your business|
|Re-opening checklist for food businesses during Covid-19||Keeping workers and customers safe during COVID-19|
|CIEH guidance on food delivery and takeaway services (available in English, Welsh, Punjabi and Bengali)|
|Community cooking and food banks||Manufacturers|
|Food safety for community cooking and food banks||Adapting food manufacturing operations during Covid-19|
|Bulk freezing of ambient and chilled foods|
|Create a Coronavirus NHS QR code for your venue|
|I have a question or need to report a concern|
Restrictions in Tier 2 areas include:
Can my customers eat/drink at my tables?
Customers can consume food and drink at the tables you provide, as long as this is done in accordance with government guidelines. Customers must eat and drink at a table in any premises selling food and drink to consume indoors, on site.
Do I have to provide customer toilets at my business?
The council can require the provision of customer toilets at places where customers are invited to consume the food on the premises. This does not apply to retail or predominantly takeaway businesses. Covid-19 restrictions have not changed this, and it is up to the food business to ensure safe access and use, following government guidelines.
Do takeaway customers have to order by phone/app/internet?
No, but these methods are advised where long queues of customers are likely outside and social distancing is a problem.
Do I have to control the number of customers who enter my business either to pick up a takeaway or who are waiting to be seated?
Yes. You must ensure 2 metre distancing between people from different households who are queuing and when seating groups at a table where members of the group are not from the same household.
Do I have to control the number of customers who enter my café, pub or restaurant?
Yes. You must ensure 2 metre distancing between people from different households who are queuing.
Do food handlers have to wear face coverings?
If the food handlers can work so that they are always 2 metres apart from colleagues and customers they do not have to wear face coverings (other than in the NHS). If this cannot be achieved and food handlers are working at 1 metre+ apart they should wear a face covering or visor. This is to protect others in case they have Covid-19. It does not protect the wearer. Businesses must remind people to wear face coverings where mandated.
If your business has taken steps in line with the Health and Safety Executive’s guidance for Covid-19 secure workplaces, to create a physical barrier between workers and members of the public, then staff behind the barrier will not be required to wear a face covering. For other indoor settings, employers should assess the use of face coverings on a case by case basis, depending on the workplace environment, other appropriate mitigations they have put in place, and whether reasonable exemptions apply. Visors may not be used in place of an appropriate face covering. The government guidance on face coverings does not allow the option of wearing a visor or face shield instead.
Do customers have to provide contact details?
It is mandatory for certain businesses to have a system to collect NHS Test and Trace data and keep this for 21 days (full details here). Core COVID-19 Secure requirements are mandated for hospitality businesses, and egregious breaches enforced. Groups of customers (one per group) and sole customers should be asked to provide contact details. This is to assist in tracing members of the group who may have been in contact with others and visited your establishment, and have since tested positive for Covid-19. Businesses will need to display the official NHS QR code posters so that customers can ‘check-in’ at different premises using this option as an alternative to providing their contact details.
The following information should be collected by the venue, where possible:
For customers and visitors
Do I need to have tables spaced 2 metres apart?
You need to have customers spaced 2 metres apart. If this cannot be achieved, the customers need to be no closer than 1 metre apart and either facing away from one another (at different tables) or some other mitigating measures such as a screen should be provided.
The UK Government has lots of guidance for businesses to help them ensure they are Covid-Secure.
This encourages businesses to carry out a risk assessment and helps to identify the workplace adjustments that they should make. Employers have the legal responsibility to protect their employees and other people on site, such as customers and visitors. The guidance will help businesses to easily find out what they should do. Employees can also use this to check what their workplace needs to do to keep people safe.