As a licensing authority, we set high standards for our licensed operators, private hire and hackney carriage (taxi) drivers and vehicles. Whilst such standards are maintained with a great deal of co-operation from both drivers and operators, there may be occasions when problems occur that you wish to complain about.
If appropriate, you should inform the owner or manager of the company that the vehicle was hired from and operated by, so that they are aware of the problem.
If your complaint is about an alleged offence such as reckless or dangerous driving you should report the incident to the police straight away by telephoning 101 or 01473 613500.
If the problem is about poor service - such as an operator being rude, or a driver turning up late or not giving you reasonable help with your luggage - you should contact us and provide as much detail about the incident as you can.
Also, please let us know if you are concerned about the condition or road worthiness of a licensed vehicle.
We would also like you to tell us if you think that an operator or driver is unlicensed.
It would be helpful if you give us as much information as possible. This could include:
Alternatively, a letter or email that describes the problem you have had will be just as useful.
Please note that your personal details will not be made known to a licence holder without your prior consent. You can also ask a representative to write on your behalf.
Having received details of the complaint we will reply to you within seven working days. We will also make sure to: