Home > Contact Us > Out of hours contact information

Out of hours contact information

Bus shelters

In the Waveney area, bus shelters are the responsibility of Clear Channel who can be reached at any time, 7 days a week, on 0800 731 3699.

The only exceptions to this are two shelters that do belong to the council:

  • Waveney Road, Lowestoft
  • Lowestoft Road, Carlton Colville

If your enquiry is in relation to one of these council shelters during office working hours, please telephone 01502 527100. If your call is outside of normal working hours and you believe it is an emergency, please telephone the out of hours service on 01502 527132 where your details will be taken and passed on to the relevant department.

Within the Suffolk Coastal area, we also have bus shelters that we maintain at the following locations:

  • Aldeburgh: outside of 171 High Street, the junction of Lindon Road and Leiston Road
  • Felixstowe:
    • Carr Road, opposite Manor Road
    • Coronation Drive, opposite King’s Fleet Avenue
    • Coronation Drive, opposite Philip Avenue
    • Grange Road, outside Larch House
    • Grand Eastern Square, Hamilton Road
    • Grange Farm Ave, past Runnacles Way
    • Grange Farm Ave, by Brackley Close
    • Mill Lane, outside number 8
    • Walton High Street, outside 310.
    • Leiston: High Street, by the car park
    • Woodbridge: Hamblin Road car park

If the enquiry is in relation to one of the above during office working hours, please call 01394 444000. If your call is outside of normal working hours and you believe it is an emergency, please telephone the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant department.

Other shelters on the highway are likely to be the responsibility of Suffolk County Council who can be contacted on 0345 606 6171.

Car parks

If you have any concerns regarding a council owned car park during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. These issues could include, but not be limited to, machine faults, your car breaking down in the car park and vandalism of the car park itself. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant department.

Cleansing

If you wish to report a street cleansing concern during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

If your enquiry relates to an unemptied bin or something that is not an emergency, please call during office hours.

Coastal oil spills

If your enquiry is in relation to a coastal oil spill, or similar, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal during office working hours. If your call is outside of these working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

Council corporate property

If your enquiry is in regards to council corporate property during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

Dangerous structures

If your enquiry relates to a building or structure that you believe is dangerous or could cause harm, please telephone 01502 562111 for Waveney and 01394 383789 for Suffolk Coastal. If your call is outside of these office working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

Dead animals

If you have been unfortunate enough to find a dead animal, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal during normal office working hours. If your call is outside of these working hours please telephone the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

Try to be as specific as possible with the location of the dead animal as this makes it easier for the animal to be located for collection. 

Drainage and pumping stations

If you suspect a failure of a Waveney District Council owned pumping station, please telephone 01502 527100. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed on to the relevant department.

If the issue is within the Suffolk Coastal area, please call Anglian Water on 08457 145145.

Flooding of a private property

There is no response service for flooding of a private property in the Waveney or Suffolk Coastal areas although Suffolk Coastal can supply empty sandbags, at a cost. These are available from the Suffolk Coastal Norse Depot in Ufford. Please telephone, during normal working office hours, for more information, on 01394 444000.

Highways

For electrical issues, including potholes and non-working lights, anywhere other than the A14 and A12 north of and including the Bascule Bridge in Lowestoft, please call Suffolk County Council on 01473 433444.

For electrical issues, including potholes and non-working lights, on the A14 and A12, north of and including the Bascule Bridge in Lowestoft, please call the Highways Agency on 0300 123 5000.

Homelessness

If you are presenting yourself as homeless during normal office working hours, please telephone Waveney District Council for the Waveney area, on 01502 562111 or Suffolk Coastal District Council if you are in the Suffolk Coastal area, on 01394 383789. If you are presenting yourself as homeless outside of normal working hours please telephone 01502 527132 where your details will be taken and passed to the relevant Department.

Play areas

If you have any concerns regarding a council owned play area during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant Department.

Public sewers

Public sewers are the responsibility of Anglian Water, who can be reached on 08457 145145.

Abandoned vehicles

If your call is regarding an abandoned vehicle during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant department.

Toilets

For any issues regarding a council owned toilet during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant department.

Traffic signals

For any issues to do with a traffic signals, including signalised junctions, puffin crossings, toucan crossings, pelican crossings and vehicle actuated signs anywhere other than the A14, and A12 north of and including the Bascule Bridge in Lowestoft, call Suffolk County Council on 01473 433444. For traffic signals on the A14 and A12 north of and including the Bascule Bridge in Lowestoft, call the Highways Agency on 0300 123 5000.

Temporary traffic lights on the roads are the responsibility of the contractor undertaking the work where the lights are operating and these failures would need reporting to them directly. Their contact number should be with the traffic signal. In the event that you cannot find those details, contact the police on 101.

Travellers

If you are calling to report an illegal encampment of travellers during normal office working hours, for Waveney please telephone Waveney District Council on 01502 562111 and for the Suffolk Coastal area, please telephone Suffolk Coastal District Council on 01394 383789. Outside of normal working hours, please telephone 01502 527132 where your details will be taken and passed to the relevant department.

Trees

If the event of a fallen or damaged tree, that is the responsibility of the council, during office working hours, please telephone 01502 527100 for Waveney and 01394 444000 for Suffolk Coastal. If your call is outside of normal working hours and you believe it is an emergency, please call the out of hours service on 01502 527132 where your details will be taken and the information passed onto the relevant department.

In the event of a fallen tree on the A14 or A12 north of and including the Bascule Bridge in Lowestoft, call the Highways Agency on 0300 123 5000.