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We operate a duty planner system to provide certain advice to our customers. The duty planner can be reached by phone on 01502 523100 between the hours of 10am and 4pm. Outside these hours there is a voicemail service and an officer will respond as quickly as possible. Alternatively, you can email firstname.lastname@example.org.
The duty officer will aim to assist wherever possible but may direct you to other channels (such as the pre-application process) if required. The role of the duty officer is to provide generic planning advice and assistance and cannot replace the need for formal submissions to be made to the council, either via an application or pre-application.
If a meeting with an officer is necessary, please make contact in advance, so that we can ensure that we have an officer available to meet with you at the appropriate office. It may not be possible to accommodate meetings without prior notification.
The council charges a fee for all pre-application planning advice. Any completed requests should be directed to email@example.com, to enable it to be registered and allocated to a planning officer. Once allocated you will be provided with an acknowledgement letter, with a direct contact number and email address for your case officer.
Such submissions should be made via the Planning Portal or to our Planning Support Team, either by post, or by email at firstname.lastname@example.org, who will register the submission. The team can be contacted on 01394 444832. Once you have a valid submission you will receive an acknowledgement letter with a direct contact number and email address for your case officer. If you wish to submit any additional information please use the email@example.com email address rather than contacting the individual officer, to ensure that your correspondence is received and attached to your file. You can follow the progress of your application through Public Access, using your unique reference number.