Noise is a fact of everyday life; however, we are all entitled to expect that the activities of others do not interfere unreasonably with our private lives. This includes freedom from the intrusion of other people's noise.
Noise complaints that we deal with can arise from various sources:
|Odours and smells||Smoke, dust and fumes||Rubbish on private land|
You can download a leaflet that explains how we deal with noise nuisance. In many cases, the person/s causing the noise may not be aware that they are causing a problem, and all that is required is a polite request for some action to be taken to resolve the issue in a friendly way. Don't take any risks - such an approach can sometimes produce a hostile response. Please contact us if you don't feel able to deal with the problem yourself, or if you have tried and it hasn't worked.
If you have a complaint which concerns a nuisance noise, or odour which happens regularly enough to cause significant disturbance to you, you will be asked to complete a complaint record form. Please complete and return this by post or email (the details for which are listed on the form). Please ensure that you provide detailed records concerning the problem, and how it affects you.
Records which state that a nuisance occurs ‘all day, every day’ will be taken in court to mean exactly that, and therefore you should ensure that you record accurate dates and times as this forms a vital piece of evidence.
Please note that we are unable to investigate anonymous complaints and you must ensure you include the address of where the noise is originating from.
We will try to find a solution, without legal action if possible, and can act quickly in severe cases. If we are unable to help you, we will advise you who can.
During the summer season we provide an Out of Hours Service which enables you to report a problem to the Officers on duty so they can attend if possible and witness it. This service is available at weekends only from the beginning of May to the end of September on Friday and Saturday nights.