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Coronavirus (COVID-19)

General information, updates and health advice about the COVID-19 virus

For general information about Coronavirus (COVID-19), including advice and latest, up to date information: https://www.gov.uk/coronavirus

If you feel unwell and/or are concerned that you may have symptoms of COVID-19: https://www.nhs.uk/conditions/coronavirus-covid-19/

Useful information

Staying active at home
There are plenty of ways you can stay active at home! There is a wealth of free online content to help you get active, if you feel well: https://www.eastsuffolk.gov.uk/leisure/stay-in-work-out/

Waste disposal

Guidance on disposing of waste is available for people with coronavirus symptoms who must remain at home until they are well, and for those living in households with someone who shows symptoms: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection#cleaning-and-disposal-of-waste


Advice for HMO Licence Holders and Managers: https://news.rla.org.uk/coronavirus-what-should-i-do/ 

Useful information for businesses: https://www.eastsuffolkmeansbusiness.co.uk/business-support/resources/covid-19/

East Suffolk updates

30/3/20: New community fund launched to help those in need
As part of East Suffolk Council’s response to the impact of Covid-19 on vulnerable residents, a new community fund of more than £70,000 has been launched to support those in needThe fund will provide financial support for new and existing groups who are helping vulnerable people in their homes, and to relieve the financial hardship of residents during these uncertain times. Funding can be used in many ways, including the support of pop-up food banks, buying essential goods or services for individuals, supporting telephone befriending services or providing funding for fuel to enable Good Neighbour Scheme volunteers to deliver medicines across the district. The East Suffolk Communities Team, supported by redeployed East Suffolk staff, will be identifying individuals and groups who could benefit from the funding. https://www.eastsuffolk.gov.uk/news/new-community-fund-launched-to-help-those-in-need/

30/3/20: Providing a safe food pick-up service 
All food businesses in East Suffolk, including takeaways, cafés, restaurants and public houses are to receive information on providing a safe takeaway food service during the Covid-19 outbreak: https://www.eastsuffolk.gov.uk/news/providing-a-safe-food-pick-up-service/

26/3/20: Garden waste collections suspended
In the interests of crew safety and to ensure that household waste and recycling collections are prioritised, East Suffolk Council and East Suffolk Norse have taken the decision to temporarily suspend the collection of garden waste. The final round of garden waste collections will take place tomorrow, Friday 27 March: https://www.eastsuffolk.gov.uk/news/garden-waste-collections-suspended/

24/3/20: East Suffolk responds to new COVID-19 measures
East Suffolk Council is responding to new measures, laid down by the Prime Minister, relating to COVID-19 and is taking steps to ensure critical services are maintained: https://www.eastsuffolk.gov.uk/news/east-suffolk-council-is-responding-to-the-new-measures-laid-down-by-the-prime-minister-relating-to-covid-19-and-is-taking-steps-to-ensure-critical-services-are-maintained/

24/3/20: Refuse collections continuing as normal for timebeing
Following the announcement that Suffolk County Council are closing all waste and recycling centres – please be aware that ALL standard household refuse collections in East Suffolk - including recycling and the ‘opt in’ paid for garden waste service - are continuing as normal for the time being. Naturally this situation is under constant review and at a point where we are forced to make any changes we will announce them. Whatever happens, however, waste collections will be prioritised throughout.

23/3/20: Customer Service Centre now closed for 'face-to-face' enquiries
In response to the Prime Minister’s latest statement regarding the COVID-19 outbreak, East Suffolk Council’s Customer Services Centre at the Marina in Lowestoft will now close for ‘face-to-face’ enquiries and visits. Residents with council enquiries are now asked to go online wherever possible. There are a range of things to do, such as reporting fly-tipping, renewing garden waste and reporting missed bin collections, as well as making payments.

If anyone has an enquiry which cannot be resolved online, they should email us at customerservices@eastsuffolk.gov.uk. Customers can also call us on 03330 162 000 but please do bear in mind that our phone lines are likely to be very busy and calls should only be made if absolutely necessary.

23/3/20: Bulky waste collections
Our bulky waste collection service has been temporarily suspended so that our refuse crews can prioritise the collection of household waste bins. Any current outstanding orders will be collected.

23/3/20: Please keep your distance in East Suffolk!
East Suffolk Council is urging people to respect the official advice to practice social distancing to help stop the spread of Covid-19. The sunny weather saw many people congregate in tourist locations across East Suffolk this weekend despite official advice from the Government to practice ‘social distancing’ – scenes that were replicated across the country.

Cllr Steve Gallant, Leader of East Suffolk Council said: “In light of the scenes seen across East Suffolk this weekend, I feel it is more important than ever to remind residents that social distancing is not optional – it is mandatory and if not practiced, more extreme measures will need to be introduced to enforce this.

“I understand it is difficult for everyone, but it is essential that we all respect the official advice of staying indoors and practice social distancing to help protect the vulnerable people in our communities. The NHS is under extreme pressure dealing with an unprecedented situation and we must ALL do our bit.”


23/3/20: Reducing food waste safely during Covid-19
Following the latest advice and guidelines from the Government to close certain food businesses to help stop the spread of Covid-19, East Suffolk Council wants to encourage those affected to reduce their food waste and consider offering takeaways and/or delivery services:

20/3/20: Customer Service closure notice
Following the decision by Suffolk Libraries and Suffolk County Council to close the county's libraries for the foreseeable future, East Suffolk Council's customer service points in libraries will be closed from Friday 20 March at 5pm: https://www.eastsuffolk.gov.uk/news/customer-service-closure-notice/ 

19/3/20: Cancellation of all Planning Committee meetings (North and South) until the end of April
East Suffolk Council remains open and appropriately staffed to ensure that the statutory functions of the Planning and Building Control services can continue. However, in light of Government advice regarding gatherings, we have taken the decision to cancel all Planning Committee meetings (North and South) until the end of April. This will be kept under review. Full details about changes to our planning service: https://www.eastsuffolk.gov.uk/news/changes-to-planning-services/

17/3/20: A statement from Cllr Steve Gallant, Leader of East Suffolk Council: https://www.eastsuffolk.gov.uk/news/statement-from-cllr-steve-gallant-leader-of-east-suffolk-council/

Love East Suffolk litter picks
We have decided to postpone our Love East Suffolk scheme and cancel all litter picks for the foreseeable future: https://www.eastsuffolk.gov.uk/news/love-east-suffolk/

Public conveniences
Residents and visitors are urged not take soap or toilet rolls from public conveniences. It is essential for all our health that people are able to wash their hands with soap and water when they need to. Our teams are working hard to ensure soap is always available in all our public conveniences however due to high demand, there may be times when supplies are low. Any problems can be reported at https://eastsuffolk.gov.uk/visitors/public-toilets/

Council property repairs
To protect the health of our tenants and staff, we will only be carrying out emergency repairs on our properties at this time.

If you already have a repair appointment or home visit booked for this week (week commencing 16 March), it will go ahead as planned. Appointments scheduled for anytime after 20 March will be cancelled. 

All new requests for non-emergency repairs will be recorded and as soon as the time comes when we can return to usual working practices, we will contact the tenant to arrange an appointment. As always, our Tenant Services Team is happy to provide advice and support over the telephone by calling 01502 523593.

We are also working closely with residents in our sheltered housing schemes to ensure they have everything they need.

17/3/20: Update
Following the latest advice from the Government regarding COVID-19, we are speaking with councillors, staff and partners as a matter of urgency and will agree the appropriate next steps: https://www.eastsuffolk.gov.uk/news/coronavirus-covid-19-latest-news/

16/3/20: Full Council meeting cancelled
The Full Council meeting scheduled for Wednesday 25 March has been cancelled: https://www.eastsuffolk.gov.uk/news/full-council-meeting-cancelled/