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On this page you can find the latest information relating to COVID-19, including the support that is available to residents, businesses and other organisations and what changes have been made to council services in a response to the outbreak.

We know that the outbreak is a major concern for everyone in East Suffolk, and we are working hard with partners and local communities to ensure that we continue to deliver essential services and that help is available for those who need it.

General advice
Government advice NHS advice
Support for vulnerable people Community funding
Volunteering  Landlords
Business support Staying active
Waste disposal Latest news
Health and safety guidance for businesses and workers Food safety guidance for businesses
Covid-19 Secure - Business re-opening Licensing
Service updates
Car parks Council properties
Customer services Gateway to Homechoice scheme
Grass cutting and ground maintenance Waste


Business support

Business grant funding - The Government is offering two types of business grant funding to eligible businesses – the Small Business Grant and the Retail, Hospitality and Leisure Grant. More information, including criteria and how to apply.

Business support - More information, support and advice is available on our East Suffolk Means Business website.

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Car parks

Having temporarily suspended payments across all its car parks, East Suffolk Council has now re-introduce charging, with effect from Monday 25 May.

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Community funding

East Suffolk Council has set up a Hardship Fund to offer community funding to new and existing groups who are working to support vulnerable people during the crisis. More information, including how to apply.

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Council properties

Only emergency repairs will be carried out on our properties at this time. All requests for non-emergency repairs will be recorded and we will contact the tenant to arrange an appointment as soon as we can return to usual working practices.

Our Tenant Services Team can provide advice and support over the phone by calling 01502 523593.

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Customer Services

Our Customer Services points in Beccles, Felixstowe, Lowestoft and Woodbridge are closed for face-to-face enquiries until further notice.

You can find more information about our services on our website, and carry out a range of things online, such as reporting fly-tipping, making payments and reporting missed bin collections.

If you have a specific East Suffolk Council enquiry, you can also call us on 03330 162 000 or email us at customerservices@eastsuffolk.gov.uk

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Gateway to Homechoice scheme

The scheme has been temporarily suspended and available properties are no longer advertised or allocated, nor will be people be able to bid for properties until further notice. More information

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Government advice

See general information about COVID-19, including all the latest advice and updates from the Government.

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Grass cutting and ground maintenance

All non-essential grounds maintenance work has temporarily been stopped and other maintenance reduced, such as grass cutting. More information

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Health and Safety guidance for businesses and workers

Our Food and Safety team can provide help and support to businesses to ensure they operate safely during COVID-19.

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Advice for HMO Licence Holders and Managers.

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Latest news

See the latest news from East Suffolk Council.

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NHS advice

If you’re feeling unwell and/or are concerned that you may have symptoms of COVID-19, please go to the NHS website

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Staying active

There are plenty of ways you can stay active at home and we have gathered a list of free online resources to help you get active, if you feel welll.

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Support for vulnerable people

Support is available for vulnerable people via the ‘Home but not alone’ scheme. People who need help can call freephone 0800 876 6926 seven days a week from 9am to 5pm to be connected with a volunteer in their local area. Alongside 'Home but not alone', volunteers can connect with people in need by downloading an free app, called 'Tribe Volunteer' from Apple App Store and Google Play Store.

For more information about the 'Home but not alone' scheme, go to the Suffolk County Council website

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Our garden waste collections and bulky waste collection service restarted on Monday 25 May after being temporarily suspended due to COVID-19. 

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Waste disposal

Guidance on disposing of waste is available for people with coronavirus symptoms who must remain at home until they are well, and for those living in households with someone who shows symptoms on the Government's website.

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Preparing for reopening - alcohol licensed premises and arcades

Covid-19 Secure – licensed premises (alcohol, entertainment, late night refreshment takeaways and arcades)

The Government has published documents covering different business sectors setting out what small business owners can do to ensure their businesses protect employees and customers against Covid-19. They call this being “Covid-19 secure” and small businesses can display badging that they have followed the guidance. For licensed premises the guidance is as follows:

Checklist for reopening

Our Licensing Team has compiled a checklist which is intended to be a supportive document to help guide operators through to a safe and responsible reopening.

Pavement Licences

Once the new Business and Planning Bill 2020 completes its passage through Parliament (not expected before 20th July 2020) premises will be able to provide outdoor seating and stalls, making it easier for customers to safely drink and dine outside.

Pavement licence application form

Use of land other than highway land for tables and chairs

If you wish to enquire about putting tables and chairs on land you believe to be owned by East Suffolk Council, please contact our Estates Team, who may be able to grant you a land licence for this purpose.

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