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On this page you can find the latest information relating to COVID-19, including the support that is available to residents, businesses and other organisations and what changes have been made to council services in a response to the outbreak.

We know that the outbreak is a major concern for everyone in East Suffolk, and we are working hard with partners and local communities to ensure that we continue to deliver essential services and that help is available for those who need it.

General advice
Government advice NHS advice
Support for vulnerable people Community funding
Volunteering  Landlords
Business support Staying active
Waste disposal Latest news
Health and safety guidance for businesses and workers Food safety guidance for businesses
Covid-19 Secure - Business re-opening Licensing
Reporting an outbreak of Covid-19  
Service updates
Car parks Council properties
Customer services Gateway to Homechoice scheme
Grass cutting and ground maintenance Waste
Make a complaint regarding Covid-19

Business support

Business grant funding - The Government is offering two types of business grant funding to eligible businesses – the Small Business Grant and the Retail, Hospitality and Leisure Grant. More information, including criteria and how to apply.

Business support - More information, support and advice is available on our East Suffolk Means Business website.

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Car parks

Having temporarily suspended payments across all its car parks, East Suffolk Council has now re-introduce charging, with effect from Monday 25 May.

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Community funding

East Suffolk Council has set up a Hardship Fund to offer community funding to new and existing groups who are working to support vulnerable people during the crisis. More information, including how to apply.

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Council properties

Only emergency repairs will be carried out on our properties at this time. All requests for non-emergency repairs will be recorded and we will contact the tenant to arrange an appointment as soon as we can return to usual working practices.

Our Tenant Services Team can provide advice and support over the phone by calling 01502 523593.

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Customer Services

Our Customer Services points in Beccles, Felixstowe, Lowestoft and Woodbridge are closed for face-to-face enquiries until further notice.

You can find more information about our services on our website, and carry out a range of things online, such as reporting fly-tipping, making payments and reporting missed bin collections.

If you have a specific East Suffolk Council enquiry, you can also call us on 03330 162 000 or email us at customerservices@eastsuffolk.gov.uk

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Gateway to Homechoice scheme

The scheme has been temporarily suspended and available properties are no longer advertised or allocated, nor will be people be able to bid for properties until further notice. More information

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Government advice

See general information about COVID-19, including all the latest advice and updates from the Government.

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Grass cutting and ground maintenance

All non-essential grounds maintenance work has temporarily been stopped and other maintenance reduced, such as grass cutting. More information

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Health and Safety guidance for businesses and workers

Our Food and Safety team can provide help and support to businesses to ensure they operate safely during COVID-19.

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Advice for HMO Licence Holders and Managers.

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Latest news

See the latest news from East Suffolk Council.

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NHS advice

If you’re feeling unwell and/or are concerned that you may have symptoms of COVID-19, please go to the NHS website

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Staying active

There are plenty of ways you can stay active at home and we have gathered a list of free online resources to help you get active, if you feel welll.

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Support for vulnerable people

In line with national government shielding guidelines, weekly food parcels and free medicines delivery service will no longer be offered from 31 July 2020, as those who have been shielding can go out to shops and pharmacies along with the wider population. However, the Home, But Not Alone service may be able to link you with local groups or shops who can support you to access essential supplies.

Shielded residents in Suffolk have been written to by Government and are aware of these changes. For the short-term, the team at Home, But Not Alone will still be able to offer help and advice to those most vulnerable in our communities and signpost to neighbourhood or countywide support.

If any of these apply to you, call 0800 876 6926 (available 9am to 5pm, from Monday to Friday). 

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Our garden waste collections and bulky waste collection service restarted on Monday 25 May after being temporarily suspended due to COVID-19. 

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Waste disposal

Guidance on disposing of waste is available for people with coronavirus symptoms who must remain at home until they are well, and for those living in households with someone who shows symptoms on the Government's website.

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Preparing for reopening - alcohol licensed premises and arcades

Covid-19 Secure – licensed premises (alcohol, entertainment, late night refreshment takeaways and arcades)

The Government has published documents covering different business sectors setting out what small business owners can do to ensure their businesses protect employees and customers against Covid-19. They call this being “Covid-19 secure” and small businesses can display badging that they have followed the guidance. For licensed premises the guidance is as follows:

Checklist for reopening

Our Licensing Team has compiled a checklist which is intended to be a supportive document to help guide operators through to a safe and responsible reopening.

Pavement Licences

On 22 July 2020 the Business and Planning Act 2020 came into force. This Act allows businesses from the hospitality trade to apply for a Temporary Pavement Licence for the placing of tables and chairs on the pavement, making it easier for customers to safely drink and dine outside.

Use of land other than highway land for tables and chairs

If you wish to enquire about putting tables and chairs on land you believe to be owned by East Suffolk Council, please contact our Estates Team, who may be able to grant you a land licence for this purpose.

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