East Suffolk Council
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Housing repairs and maintenance
What standard of service can I expect?
The council will deal with your request quickly, politely and as accurately as possible based on the information you are able to provide. Whilst works are carried out we expect our employees and contractors to ensure your home is treated with care and respect at all times. We shall strive to ensure the works are completed on time, to a high standard and to your satisfaction.
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Food business licensing
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Housing alterations by tenants
There are some repairs that the council are unable to undertake on behalf of tenants and, as such, tenants themselves would be responsible should they wish these to be undertaken.
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Rigbourne Parish Ward of Beccles Town Council election 18 August 2016
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Welfare housing improvements
If your home becomes unsuitable for you or a member of your family because of disability, the council can help. We may offer alternative and more suitable housing if this is available, or arrange for necessary works to your home. This might include ramps for a wheelchair, special fittings or ground floor facilities, etc.
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Chargeable housing repairs
Some repairs to tenants' homes will only be undertaken if paid for in advance by the tenant. This is necessary because the council only has sufficient funds to replace components at the end of their normal expected lifespan. We cannot budget for unexpected repairs that result from misuse or accidental damage caused by tenants, their families or their guests. As such, tenants must be aware that repairs of this nature will need to be paid for in full by the tenant before the council carries out any works.
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Emergency council housing repairs
Emergency repairs should not be reported by using the online reporting form.
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Insurance claims for council tenants
The council insures its council dwellings and in the case of fire, flood, or structural damage the council would claim on its insurance for the cost of repairing the property.
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Tenant's Handbook and Repairs Charter
Handbook for Tenants
The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
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