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  • Untidy gardens

    Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.

    Read more about "Untidy gardens"...
  • Tenant's Handbook and Repairs Charter

    Handbook for Tenants

    The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.

    Read more about "Tenant's Handbook and Repairs Charter"...
  • Housing advice drop-in surgeries

    As a result of the Covid-19 pandemic, we are unable to offer face to face interviews and have had to close our drop-in surgeries across the district. However, we will continue to offer meaningful advice and assistance to all clients contacting the council for housing advice.

    There might be times in your life when, through no fault of your own, you are not able to remain in your accommodation. We cannot find an immediate solution for everyone but what we can do is 'signpost' people to various organisations and agencies that may be able to help.

    Read more about "Housing advice drop-in surgeries"...
  • All welcome at Service of Remembrance

    A Service of Remembrance will be held on Sunday 13 November in Lowestoft and everyone is welcome to attend.

    Read more about "All welcome at Service of Remembrance"...
  • Complaints against landlords

    If a letting agent doesn't resolve a complaint, private renters can complain to an independent letting agent redress scheme.

    Read more about "Complaints against landlords"...
  • Corporate fraud

    The council are committed to safeguarding public funds and have a zero tolerance of fraud and corruption. We take responsible steps to ensure controls are in operation to prevent, detect and prosecute fraudulent activity. 

    Read more about "Corporate fraud"...
  • Help with housing arrears

    Payment of housing rent during COVID-19 emergency

    Due to the impact of the COVID-19 virus we understand that some tenants may face financial difficulties. Tenants with specific worries should contact us as soon as possible and we will discuss the options that are available.

    However, we would ask, where possible, that tenants with rent concerns please email estates@eastsuffolk.gov.uk rather than call us, to help keep our phone lines free for urgent repair enquiries.

    Read more about "Help with housing arrears"...
  • Brexit Business Advisers needed

    Everyone has their opinion about Brexit – but a first of its kind scheme is looking for two people to give professional advice to Suffolk businesses that would help them not only survive but flourish during this time of uncertainty.

    Read more about "Brexit Business Advisers needed"...
  • Building affordable housing

    With a shortage of affordable housing, East Suffolk Council has embraced house building to help meet demand and reduce the current shortage in affordable accommodation. Where possible, we are creating new homes in areas identified as having the most severe housing need.

    Read more about "Building affordable housing"...
  • Eligibility and allocation

    Eligible households are residents who are unable to meet their housing need via the private rental or ownership markets. Residents in housing need can apply to the council’s housing register called Gateway to Homechoice. Applicants are assessed against the Housing Allocations Policy which will decide the level of need applicants have. Those in highest need will be given priority for housing. 

    Read more about "Eligibility and allocation"...
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