The council has Housing Officers and Rent Officers, that look after all our council housing. Officers cover patches so your officer is linked to your address.
As well as taking repair reports, collecting rents and other payments, managing rent arrears and dealing with breaches of the tenancy agreement; officers can advise on a number of other issues including:
Our Housing Officers can be contacted by phone or email or via our online service for tenants, myHome East Suffolk. Housing Officers spend a large amount of their time out of the office working in their areas. If you ring, and your officer is unavailable, our dedicated call centre will take a message and an officer will get back to you within 24 hours of your call, and in most cases the same day. If your call is an emergency we will of course deal with it straight away.