You can pay your rent by monthly direct debit to make payment more convenient. We offer a choice of payment dates for either the 1st or the 15th of the month.
You should allow at least 15 working days for the direct debit to become effective. Direct debit is a safe and secure way to pay. Don't forget to pay your rent in the period between submitting your direct debit form and the date that your first direct debit is due.
You must keep your Rent Officer informed of any difficulties you have in paying your rent. We will always try and help you or offer advice and refer you to where to go for help or addition support.
If you ignore letters sent or contact made from our officers, or bury your head in the sand, you could end up loosing your home. If you do not pay your rent, you cannot keep your home.
However, at all stages we want to avoid taking legal action against you, and we will discuss with you an arrangement for paying the arrears by instalments. If we cannot do that or if you fail to keep to a payment agreement, we will take further action to recover the debt.
The important thing is to get advice before rent arrears become too large.
If you do not deal with the debt it is probable that your Rent Officer will take action through the court. Last year we evicted 15 tenants for rent arrears, so it is important to understand that it is a sanction that the council will use.
Free, independent advice can be sought from the following organisations:
We have a dedicated Rent Officer, ready to help, if you live in one of our properties. It is important that they are kept informed.