The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
The handbook is an important reference document. It contains a section on your tenancy agreement, and the conditions that you, and the council must comply with. Additionally, it gives in clear and simple terms information about a range of housing services.
The Repairs Charter is the guide to repairs, service and standards for tenants of East Suffolk Council. It is provided to every new tenant and should be the first point of reference before requesting a repair.
It explains who is responsible for most common repairs and also the timescale we would expect to attend to these if they were the councils responsibility.