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Changes to Direct Debit for some customers

Posted by on 14 March 2019 | Comments

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Our Customer Services team has received a number of calls this morning from customers concerned about correspondence received from their bank regarding their Direct Debit payments to the Councils.

Some Suffolk Coastal customers who currently pay for council services, such as Council Tax, by Direct Debit may receive a letter from their bank advising that their Direct Debit will now be taken by Waveney District Council.

We would like to reassure customers that this is not a fraudulent letter - changes to our bank details are necessary as we move towards becoming East Suffolk Council on 1st April.

From 1st April, all Direct Debit payments to the Council will show on bank statements as East Suffolk Council.