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Viewing entries tagged with 'customer service'

Beccles Library to close for refurbishment

7 June 2018

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Between Monday 18 June and Sunday 24 June, Beccles Library, including our Customer Service desk, will be closed for refurbishment and improvements.

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Testers needed for customer services portal

31 May 2018

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We're looking for Waveney residents to help test our new online customer service portal - it only takes an hour and you'll receive a £20 shopping voucher in return!

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Dementia support available

17 May 2018

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To coincide with Dementia Action Week (21-27 May), the Alzheimer’s Society will be present at our Customer Services centres to provide information, advice and support to those living with dementia and those who know someone living with dementia.

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'Shear' selflessness as Council officer undergoes charity head shave

1 May 2018

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A Council officer has experienced a ‘close shave’ to raise money for charity.

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High volume of telephone calls

15 March 2018

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Both Suffolk Coastal and Waveney District Councils are currently experiencing high volumes of telephone calls, linked to the annual issuing of the Council Tax bills. The councils work in partnership and each has 30 lines staffed to answer these calls (8.45am – 5pm, Mon-Fri). Your call can be dealt with at the staff at either council.

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