If you park a vehicle in one of our pay and display car parks without displaying a valid ticket, or you do not comply with our car park conditions of use, you may be liable to pay a parking penalty in the form of an excess charge notice.
There is a discount for early payment if the excess charge is paid within 14 days of the issue of an excess charge notice.
Failure to pay an excess charge is an offence under Section 35A of the Road Traffic Regulation Act 1984 and may result in you being taken to the Magistrates Court, where further costs and a fine may become payable.
Parking concessions provided under the Blue Badge scheme only apply to on-street parking and do not apply to off-street car parks that the council provides.
Normal tariffs apply to Blue Badge holders but with double the time purchased (up to the daily maximum tariff time) when a valid pay and display ticket is displayed alongside a valid Blue Badge.
Excess Charge Notices can be paid online, by telephone using your debit or credit card or by post.
If you are posting a cheque to us, please make your cheque payable to East Suffolk Council, write the excess charge reference number on the reverse and send to our postal address.
There are three stages in the appeal process:
Stage 1 – we will consider appeals against our parking policies and take account of any mitigating circumstances that are supplied. We aim to respond within 21 days of receipt of the appeal.
If we accept the appeal the case will be closed, the excess charge is cancelled and there is nothing to pay.
If we reject the appeal, the excess charge will need to be paid. If the appeal was received within the discount period we will re-offer the discount for a further 14 days. If the appeal was received after the end of the discount period the higher amount of the excess charge will need to be paid.
Stage 2 – If the appellant disagrees with the decision at stage 1, they can ask for it to be reviewed by a manager at stage 2. The manager will review all the evidence and reach a final decision. If we accept the appeal the case will be closed, the excess charge is cancelled and there is nothing to pay. If we reject the appeal the fine will need to be paid in full.
Stage 3 – This appeal will be considered by the council's Head of Operations and will only be applicable if new evidence can be submitted that would significantly alter the way your earlier appeal was handled. This decision will be final and will result in either the appeal being accepted and the excess charge being cancelled or a requirement for the fine to be paid in full. Failure to pay the fine will result in the case being referred to the Magistrate’s Court.
Magistrates Court – If the appellant does not accept our final appeal decision or they refuse to pay the fine, the case can be referred to the Magistrate’s Court who will hear the case on the evidence provided. The Court’s decision is final and legally binding on both parties.