The Easy Green Bin Scheme is a subscription service that runs from 1 March to 28/29 February each year. Collections are made every two weeks, including most bank holidays, except Christmas Day and Boxing Day.
Signing up for the Scheme is simple and the service costs only £42 for the whole year. You can sign-up for as many green bins as you like at £42 each.
You can still sign up for the 2017/18 collection year and you will need a debit or credit card to pay for the service online. The new collection year starts in March and the fee is £42 even if you join part way through the year. You can sign up or renew now, however you will have missed some collections. Please allow 10 working days for us to process your order and to get your new date sticker to you.
We will send out new date stickers to existing customers of the scheme. Please do not remove the orange sticker already on your green bin. The new sticker will cover the date on your existing Easy Green Bin sticker to show our collection crews that you have paid for 2017/18.
We will not empty your Easy Green Bin if your bin is not displaying the new sticker.
If you don’t want to renew your subscription please tell us. We will let you know when you should leave your bin out for us to take it away.
You can sign up for the 2017/18 collection year online - you will need a debit or credit card to pay for the service online.
You can also pay by calling the Waveney Customer Services team. Please have your debit or credit card ready when you call.
The service costs only £42 for the whole year. You can sign-up for as many green bins as you like at £42 each. There is a £10 delivery charge if we need to deliver a green bin to you.
Again though, the new collection year starts in March and the fee is £42 even if you join part way through the year. You can renew after that date but, again, you will have missed some collections. Please allow 10 working days for us to process your order and to get your new date sticker to you.
The subscription fee is non-refundable after the statutory 14 day cooling off period and the bin will be removed if you do not renew your subscription each year although we may allow a grace period before removing the bin from your property.
When you join the scheme for the first time, the number of bins you have ordered will be delivered to the property where you asked for the collection to be made.
You will also receive a vinyl sticker for each bin you have requested.
You will then need to:
Please DO NOT place the sticker on the bin lid. Displaying the sticker on the side of your green bin clearly identifies it for collection and also enables you to identify the bin(s) you have subscribed for. If your sticker is not easily visible, your garden waste may not be collected.
Please ensure that bin lids are fully closed as we will not collect bins with open lids which are overflowing because they can compromise the safety of our collection crews when lifted. If our crews cannot move the bin safely, they will not collect it. We do not accept waste placed at the side or on top of bin and we will not collect your garden waste if it is contaminated with non-garden waste.
Don't forget that you can also take your garden waste to the County Council's Household Waste Recycling Centres for recycling, free of charge.
Please check with your neighbours and in the local area first to see if the bin has been returned to the wrong place by mistake.
If your bin cannot be found you should report it as missing. You will be offered a replacement but there will be a charge to cover administration and delivery of £28.
We will replace your bin free of charge if it is damaged or lost by the collection crew.
Yes. If you have the garden space for a compost bin it is an excellent way of recycling your garden waste and provides useful compost for your garden. You can buy composting bins from the Suffolk Recycling Partnership or at most garden centres.
If you are moving to an address within the Waveney area and you still require the Easy Green Bin service, please:
If you are moving to an address outside the Waveney area or to an address where you no longer require the Easy Green Bin service, please contact us with the date you will be moving so that we can arrange to collect your unwanted bin(s).
We are sorry but we do not give part refunds of the subscription fee when the service is no longer required.