Offering a takeaway food service during Covid-19
To help takeaway food business and restaurants offering a takeaway meal service we have produced a customer information poster that explains how the business will be operating during the Coronavirus pandemic.
The poster is based on updated guidance issued by the Government on 25 April 2020 for takeaways and restaurants offering a pick-up service. We suggest the poster is displayed near to the customer entrance, so customers see and read it before entering.
Summary of updated guidance for managing customer social distancing
- Customers should be encouraged to order online, by app, or by phone.
- Customers waiting to order or collect should wait in a designated area where a 2-metre distance from other people can be maintained. If this is not possible, customers should enter the premises one at a time and only when their order is ready to be made or collected.
- Collection times should be staggered to discourage crowding outside the premises. Where queuing is taking place, you should use queue management systems to maintain a 2-metre distance between people.
The poster is free to download and print off.
If you are a takeaway food business or restaurant offering a takeaway meal service in East Suffolk and would like a printed copy of the full colour poster, or you need any help or support, please contact our Food and Safety team. The poster is available free of charge in size A3 and A4.
Informing the council of your intention to provide a takeaway food service
- Food registration: If you are a new business or intend to now provide a takeaway food or delivery service, you will need to register with the council. Registration is free of charge and can be done online.
- Planning: A recent amendment to the Town and Country Planning (General Permitted Development) (England) Order 2015 permits restaurants, cafes and drinking establishments (e.g. public houses) to provide a hot or cold food takeaway service for collection and/or delivery to consumers. This permission is for a temporary period only, ending 23 March 2021.
- Restaurants, cafes and drinking establishments must inform their Planning Authority if they intend to provide a takeaway food service.
- No takeaway food is to be to be consumed in the premises or its curtilage e.g. in a beer garden or the premises car park.
The full Guidance for food businesses on Coronavirus (COVID-19) has comprehensive information about social distancing; such as providing plexiglass at tills and counters.
The Food Standards Agency’s website also contains further guidance.
The Chartered Institute of Environmental Health also has guidance for shoppers.
The Chartered Institute of Environmental Health food delivery and takeaway guidance.