The Gambling Act 2005 has three licensing 'objectives' which are:
If you think there might be an immediate threat to the well-being or safety of a child or vulnerable person you should dial 999 straight away.
If you are concerned that the licensing objectives are not being upheld - for example, you may have seen a child playing a high-stake gaming machine or suspect that unlicensed gambling has taken place at a premises - please let us have as much detail about the situation as you can.
Please note that your personal details will not be made known to a licence holder without your prior consent. You can also ask a representative to write on your behalf.
Depending on the type of problem, the Gambling Commission and/or the police or another agency may need to be involved, and we will tell you this once we have looked into the matter.
Having received details of the complaint we will reply to you within seven working days. We will also make sure to: