East Suffolk Council
Community Trigger (ASB Case Review)
If you have already reported ongoing Anti-Social Behaviour (ASB) to either the Police, your district/borough council or your housing provider and you feel that no effective action has been taken to resolve it, you can activate the Community Trigger and ask us to request a review of your case.
What it is a Community Trigger?
The Anti-Social Behaviour (ASB), Crime and Policing Act 2014 introduced the Community Trigger, which is designed to give victims of ongoing Anti-Social Behaviour (ASB) the right to request a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution.
It is also called the ASB Case Review.
Who can apply to activate the Community Trigger?
Complaints of anti-social behaviour may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).
The victim may be an individual, a business or a community group.
When can I activate the Community Trigger?
The Community Trigger can be used if you have complained to East Suffolk Council, Suffolk police and/or your housing provider:
- on three or more occasions, about separate incidents of anti-social behaviour in the past six months, and
- reported each incident of anti-social behaviour within one month of it happening,
and
- request a case review up to six months of when you reported the incidents
This is called the threshold. If the threshold is not met the ASB Case Review will not take place.
You have the right to request a review of your case if you have complained to East Suffolk Council, Suffolk police or your housing provider and you feel that no effective action has been taken to resolve it.
The Community Trigger is not an alternative complaints procedure and will not review concerns about service provision. Service complaints should be directed to the East Suffolk Council or Suffolk Police complaints procedure.
How do I activate the Community Trigger?
The Community Trigger can be used in the following situations:
- If you (as an individual) have complained to the council, Police or a registered housing provider (landlord) about three separate incidents in the last six months and you consider there has been no action taken.
- If you have suffered one incident of hate and you consider there has been no action taken.
- The anti-social behaviour must have been reported within one month of it taking place.
| Online Community Trigger application form |
Information you will be asked to provide
To request a case review and to fill in the form, you will need:
- your name, address and contact details
- the dates of each time you have complained
- who you reported the incidents to
- details of who you complained to (name, organisation, and/or incident reference numbers you were given)
- information about the anti-social behaviour
What happens next
Suffolk Anti-Social Behaviour case review model
Once you have requested a Community Trigger, a named single point of contact from our Communities Team will carry out the first line of enquiry.
The Communities Team, including Suffolk Police, will ask other partner agencies to provide details of your complaints and actions that they have taken or considered. You will be contacted by your named single point of contact following this initial enquiry with their initial findings.
Following the initial enquiries, if further investigation is needed, a meeting will take place between the agencies which make up the Anti-Social Behaviour Unit (ASBU). Members of the ASBU include housing teams, Suffolk Police, registered social landlords and other relevant agencies. The agencies will discuss what actions have been considered and taken.
The group will review how the partners have responded and make recommendations on how the problem can be resolved.
A response will be sent to you on behalf of ASBU detailing action taken and also suggestions on how the partners can attempt to resolve the anti-social behaviour.
Suffolk County Council have produced a flowchart within the guidance of the Community Trigger process which is not accessible to screen readers, so if you need help to understand the contents please contact us.
Appeals
Community Trigger appeals panel practitioners guide
Community Trigger results
Applications made to us for a case review under the Community Trigger:
| Period from January to March 2023 | |
|---|---|
| Number of applications for ASB case reviews received | 1 |
| Number of applications that did not meet the criteria for a review | 1 |
| Number of ASB case reviews carried out | 0 |
| Number of ASB case reviews pending | 0 |
| Number of ASB case reviews that resulted in recommendations being made | 0 |
| Period from July to December 2022 | |
|---|---|
| Number of applications for ASB case reviews received | 9 |
| Number of applications that did not meet the criteria for a review | 1 |
| Number of ASB case reviews carried out | 7 |
| Number of ASB case reviews pending | 0 |
| Number of ASB case reviews that resulted in recommendations being made | 7 |
| Period from January to June 2022 | |
|---|---|
| Number of applications for ASB case reviews received | 8 |
| Number of applications that did not meet the criteria for a review | 2 |
| Number of ASB case reviews carried out | 6 |
| Number of ASB case reviews pending | 0 |
| Number of ASB case reviews that resulted in recommendations being made | 6 |
| Period from July to December 2021 | |
|---|---|
| Number of applications for ASB case reviews received | 10 |
| Number of applications that did not meet the criteria for a review | 4 |
| Number of ASB case reviews carried out | 6 |
| Number of ASB case reviews pending | 0 |
| Number of ASB case reviews that resulted in recommendations being made | 6 |
| Period from October 2020 to June 2021 | |
|---|---|
| Number of applications for ASB case reviews received | 1 |
| Number of applications that did not meet the criteria for a review | 0 |
| Number of ASB case reviews carried out | 1 |
| Number of ASB case reviews that resulted in recommendations being made | 1 |
| Period from October 2019 to June 2020 | |
|---|---|
| Number of applications for ASB case reviews received | 1 |
| Number of applications that did not meet the criteria for a review | 1 |
| Number of ASB case reviews carried out | 0 |
| Number of ASB case reviews that resulted in recommendations being made | 0 |
| Period from October 2014 to June 2019 | |
|---|---|
| Number of applications for ASB case reviews received | 6 |
| Number of applications that did not meet the criteria for a review | 4 |
| Number of ASB case reviews carried out | 2 |
| Number of ASB case reviews that resulted in recommendations being made | 2 |