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Community Trigger

The Community Trigger forms part of a wider package of anti-social behaviour (ASB) tools and powers introduced on 20 October 2014.  

What is a Community Trigger?

A Community Trigger is the process whereby members of the community can request that our Anti-Social Behaviour Unit review the responses to their complaints of anti-social behaviour, if it is believed that no action has been taken.

The Trigger is designed to ensure that we work together to try to resolve your complaint of anti-social behaviour. We will do this by talking about the problem, sharing information and acting together to direct our resources to try to resolve the complaint.

For the purpose of the Community Trigger, anti-social behaviour is defined as behaviour that is likely to cause harassment, alarm or distress to any member of the public.

The Trigger does not replace the complaints procedures of an individual, or business, or your opportunity to complain to the Local Government and Social Care Ombudsman, Housing Ombudsman or Independent Police Complaints Commission.

Community Trigger results

Applications made to us for a case review under the Community Trigger scheme:

Period from October 2014 to June 2019
Number of applications for ASB case reviews received 6
Number of applications that did not meet the criteria for a review 4
Number of ASB case reviews carried out 2
Number of ASB case reviews that resulted in recommendations being made 2

How do I trigger?

The Community Trigger can be used in the following situations:

  • If you (as an individual) have complained to the council, Police or a registered housing provider (landlord) about three separate incidents in the last six months and you consider there has been no action taken.
  • If five individuals in the local community have complained separately to the council, Police or registered housing provider (landlord) in the last six months about similar incidents of anti-social behaviour and they consider no action has been taken.

What happens next?

Once you have requested a Community Trigger, a named single point of contact from our Communities Team will carry out the first line of enquiry.

The Communities Team, including Suffolk Police, will ask other partner agencies to provide details of your complaints and actions that they have taken or considered. You will be contacted by your named single point of contact following this initial enquiry with their initial findings.

Following the initial enquiries, if further investigation is needed, a meeting will take place between the agencies which make up the Anti-Social Behaviour Unit (ASBU). Members of the ASBU include housing teams, Suffolk Police, registered social landlords and other relevant agencies. The agencies will discuss what actions have been considered and taken.

The group will review how the partners have responded and make recommendations on how the problem can be resolved.

A response will be sent to you on behalf of ASBU detailing action taken and also suggestions on how the partners can attempt to resolve the anti-social behaviour.

If you are unhappy with the response, you can request a further review from our Communities Manager.