Home > Contact us > Council housing repairs

Council housing repairs

Wait... Before you contact us, you might find what you're looking for on our council property repairs pages.

Should you have an emergency repair during normal working hours (Monday to Thursday 8.45am - 5pm/Friday 8.45am - 4.30pm, excluding bank holidays) you should report your repair by phoning 01502 523593 or by calling in to a local contact point as listed above.

Should you have an emergency repair outside of normal working hours you can contact the council's out of hour's emergency service on 0800 440 2516.

If you are reporting a fault with your gas boiler affecting your heating/hot water, solid fuel fire or air source heat pump you need to call Gasway direct on Freephone 0800 0470120 and they will arrange an appointment time with you.

If you need a non-emergency repair to be carried out to your home you should contact the council by one of the following methods:                 

Online: Online housing repair request form
Email: repairs@eastsuffolk.gov.uk
Phone: 01502 523593
Building Supervisor for Adaptations: 01502 523495
In person: The Lowestoft Marina Customer Services Centre
Beccles Library, Blyburgate, Beccles
Post: Housing Repairs
Rotterdam Road
NR32 2EF