East Suffolk Council
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How to pay your rent
Direct Debit
You can pay your rent by monthly Direct Debit to make payment more convenient. We have recently introduced additional Direct Debit dates and you can now choose to pay on either the 1st, 8th, 15th or 22nd of each month.
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Rent and rent arrears
You can now use our online service for Tenants, myHome East Suffolk, to view the balance of your rent account and the history of payments and charges.
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Ending a council tenancy
A tenancy with the council can be brought to an end for a variety of reasons such as moving to another, bigger or smaller home, relocating to another part of the country, or even sadly, upon death of the tenant or the need to move into a residential home. Whatever the reason, it is important that your Housing Officer is informed as early as possible.
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Garage lettings
There are sometimes a number of council owned garages available to rent at competitive rates. Garages are for personal private use only and not for commercial activities.
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Housing Officers
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Wood burning in the home
Help improve air quality in your home
Many homes in East Suffolk have open fires or wood-burning stoves, however people may not be aware that these can contribute to air pollution and reduce indoor air quality, which can be damaging to health.
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Report a council housing repair
If you need a repair to be carried out to your home you should contact the council by one of the following methods:
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Warm Homes Healthy People
Warm Homes Healthy People Suffolk wants to help the people of Suffolk live in homes that cost less to heat, so they can reduce their energy usage and enjoy lower bills.
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Housing repairs and maintenance
What standard of service can I expect?
The council will deal with your request quickly, politely and as accurately as possible based on the information you are able to provide. Whilst works are carried out we expect our employees and contractors to ensure your home is treated with care and respect at all times. We shall strive to ensure the works are completed on time, to a high standard and to your satisfaction.
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Energy efficiency help and advice
- ECO Flexible Eligibility Scheme - The Suffolk councils work in partnership to help people get the best advice and help with energy efficiency. We have recently published a joint plan to help those who struggle to pay their energy bills. If you meet the relevant conditions, we can put you forward to receive free or discounted energy efficiency measures including loft insulation and cavity wall insulation and in some cases heating.
- Benefits - If you are concerned about the cost of heating your home you may be eligible for various benefits and schemes.
- British Gas Energy Trust - Find details of trusts and funds to help with energy and water bills
- Charis Grants - Help people who are struggling to pay their energy charges and other household bills and costs
- Community Action Suffolk Community Buying Ltd - Countywide oil-buying syndicate which enables members to buy heating oil at reduced prices
- Energy Saving Trust - Impartial advice on how to reduce carbon emissions, use water more sustainably and save money on energy bills
- Keep warm, keep well - government information leaflet for people over 60, low-income families and people living with a disability. It includes advice on getting prepared for the cold weather and financial help to heat your home
- Lofty Heights - A loft emptying service for elderly and disabled people to allow them to take advantage of the free insulation schemes on offer
- Winter Wrapped Up - Tips from Age UK on how to keep warm and well
You can also contact your energy supplier. They offer a range of services to older or vulnerable customers and people on low incomes, including switching to a cheaper energy tariff and free or subsidised energy efficiency measures.
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