Information for those affected by Storns Babet and Ciarán.
Flood warnings and alerts
Residents and businesses, especially those close to waterways, should continue to follow closely flood warnings and alerts from the Environment Agency and take action if advised.
Useful contact information
If you need some help, here’s how you can report common issues:
Take extra care at the coast
Following recent storms, those visiting the coast are advised to take extra care.
Supporting communities impacted by Storm Babet
East Suffolk Council and East Suffolk Services are supporting communities as they seek to recover from the impacts of Storm Babet. Teams are out and about, however it is important that the Council is made aware of issues that are causing concern and is urging anyone seeking assistance to get in touch.
If you need advice regarding housing, waste clearing or street cleansing, please call 0333 016 2000 during normal working hours (Monday to Friday 8.30am to 5pm).
If you are faced with an emergency situation outside of working hours (including the weekend), which requires an immediate Council response, please call our ‘out of hours’ number: 0800 440 2516. Please do not call this number during normal working hours as it is diverted to other services, and ONLY call in the case of an emergency (such as further flooding or homelessness).
East Suffolk Council is continuing to help flood-hit communities and has written to affected households with details about how to access available funding support.
Suffolk residents who experienced exceptional property flooding during Storm Babet will start receiving financial support during November - please make sure you have reported your flooding to Suffolk County Council.
If your bin was not collected as scheduled, please leave it out and our crews will get to it as soon as possible. If your bin has gone missing during the flooding, please contact our Customer Services team to arrange a replacement.
Support and advice available
The following list shows various support and advice which is available to those affected by flood damage: