East Suffolk Council
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Tenant's Handbook and Repairs Charter
Handbook for Tenants
The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
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Housing help for asylum seekers
An asylum seeker is someone who comes to the UK, often fleeing persecution, torture or war, and applies for refugee status. Until refugee status is granted, such a person remains an asylum seeker. Asylum seekers often encounter homelessness and face difficulty in obtaining accommodation.
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Significant improvements in air quality at Woodbridge junction
An Air Quality Management Area in Woodbridge has been revoked, following significant improvements in air quality at the junction of Lime Kiln Quay Road, Thoroughfare and St John’s Street.
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Bank Holiday service changes
There will be some changes to our services from Monday 19 September, the day of the state funeral for Her Majesty The Queen.
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Complaints against landlords
If a letting agent doesn't resolve a complaint, private renters can complain to an independent letting agent redress scheme.
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Corporate fraud
The council are committed to safeguarding public funds and have a zero tolerance of fraud and corruption. We take responsible steps to ensure controls are in operation to prevent, detect and prosecute fraudulent activity.
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Help with housing arrears
Read more about "Help with housing arrears"...Payment of housing rent during COVID-19 emergency Due to the impact of the COVID-19 virus we understand that some tenants may face financial difficulties. Tenants with specific worries should contact us as soon as possible and we will discuss the options that are available.
However, we would ask, where possible, that tenants with rent concerns please email estates@eastsuffolk.gov.uk rather than call us, to help keep our phone lines free for urgent repair enquiries. -
Eligibility and allocation
Eligible households are residents who are unable to meet their housing need via the private rental or ownership markets. Residents in housing need can apply to the council’s housing register called Gateway to Homechoice. Applicants are assessed against the Housing Allocations Policy which will decide the level of need applicants have. Those in highest need will be given priority for housing.
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Affordable housing
Types of affordable housing
Affordable housing are homes delivered to meet the housing needs of local residents who are unable to meet the cost of private rental or home ownership via the open market. A mix of flats, maisonettes, houses and bungalows are provided for rent, either as social rent (50% open market rents) or affordable rents (80% open market rents). In addition, low cost home ownership models include shared ownership, shared equity and discount open market homes.
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