East Suffolk Council
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Insurance claims for council tenants
The council insures its council dwellings and in the case of fire, flood, or structural damage the council would claim on its insurance for the cost of repairing the property.
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Tenant's Handbook and Repairs Charter
Handbook for Tenants
The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
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Housing advice drop-in surgeries
As a result of the Covid-19 pandemic, we are unable to offer face to face interviews and have had to close our drop-in surgeries across the district. However, we will continue to offer meaningful advice and assistance to all clients contacting the council for housing advice. There might be times in your life when, through no fault of your own, you are not able to remain in your accommodation. We cannot find an immediate solution for everyone but what we can do is 'signpost' people to various organisations and agencies that may be able to help.
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All welcome at Service of Remembrance
A Service of Remembrance will be held on Sunday 13 November in Lowestoft and everyone is welcome to attend.
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Complaints against landlords
If a letting agent doesn't resolve a complaint, private renters can complain to an independent letting agent redress scheme.
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Corporate fraud
The council are committed to safeguarding public funds and have a zero tolerance of fraud and corruption. We take responsible steps to ensure controls are in operation to prevent, detect and prosecute fraudulent activity.
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Help with housing arrears
Read more about "Help with housing arrears"...Payment of housing rent during COVID-19 emergency Due to the impact of the COVID-19 virus we understand that some tenants may face financial difficulties. Tenants with specific worries should contact us as soon as possible and we will discuss the options that are available.
However, we would ask, where possible, that tenants with rent concerns please email estates@eastsuffolk.gov.uk rather than call us, to help keep our phone lines free for urgent repair enquiries. -
Brexit Business Advisers needed
Everyone has their opinion about Brexit – but a first of its kind scheme is looking for two people to give professional advice to Suffolk businesses that would help them not only survive but flourish during this time of uncertainty.
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Building affordable housing
With a shortage of affordable housing, East Suffolk Council has embraced house building to help meet demand and reduce the current shortage in affordable accommodation. Where possible, we are creating new homes in areas identified as having the most severe housing need.
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