This accessibility statement applies to www.eastsuffolk.gov.uk.

East Suffolk Council is committed to making its website  accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard

Making your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

• make text larger 
• magnify the screen
• change fonts and colours
• make your mouse pointer easier to see 
• using your keyboard instead of a mouse
• making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari). 

We maintain content guidelines to help website editors improve accessibility on eastsuffolk.gov.uk.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to [the non-compliance(s)] [and/or] [the exemptions] listed below.  

Non-compliance with the accessibility regulations

PDFs and other documents

Many of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG 2.2 level AA success criterion 4.1.2 Name, Role Value.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.

Video

Some pre-recorded videos published before 23 September 2020 do not include captions. This fails WCAG 2.2 level AA success criteria 1.2.2 Captions (Pre-recorded). We may not add captions to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. 

Some pre-recorded videos published before 23 September 2020 may require, but don't include, audio description. This fails WCAG 2.2 level AA success criteria 1.2.5 Audio Description (Pre-recorded). We may not add audio description to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations. 

Any pre-recorded video content we publish after 23 September 2020 will meet accessibility standards.

Online forms (My East Suffolk)

The 'Submit' button on our online forms does not have sufficient colour contrast when the keyboard tabs onto it or the mouse hovers over it and there is poor colour contrast when the keyboard tabs onto, or the mouse hovers over, links in the footer of the webpage. This fails WCAG 2.2 level AA success criteria 1.4.3 Contrast (minimum). We plan to fix this issue by the end of May 2026.

Council meeting documents within CMIS

Some previous meeting papers (agendas, minutes etc) held in our CMIS system do not have a title in the settings of the PDF. This fails WCAG 2.2 success criteria 2.4.2 Page titled. We are not able to fix this issue for historic documents but all meeting papers published after April 2026 will have a title property set.

Some previous meeting papers (agendas, minutes etc) held in our CMIS system do not have a language in the settings of the PDF. This fails WCAG 2.2 success criteria 3.1.1 Language of page. We are not able to fix this issue for historic documents but all meeting papers published after April 2026 will have a title property set.

Some tables in meeting documents may not have correctly marked up headers. This fails WCAG 2.2 success criteria 1.3.1 Info and Relationships: Tables. We are not able to fix this issue for historic documents but we are working to implement a procedure to ensure that future documents are marked up correctly. We plan to fix this issue by the end of December 2026.

Logos within meeting documents do not have alternative text. This fails WCAG 2.2 success criteria 1.1.1 Non-text content. We plan to fix this issue by the end of May 2026.

Maps 

Online maps and mapping services are exempt from meeting the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF or large print:

• email customerservices@eastsuffolk.gov.uk
• call our Customer Services Team on 0333 016 2000

We will consider your request and get back to you as soon as possible. 

You can call the number above if you need to talk to us using an interpreter.

What we are doing to improve accessibility

We will continue working towards meeting WCAG 2.2 level AA for the current version of eastsuffolk.gov.uk, including:

• maintaining our content guidelines, which explain how to create accessible content
• working with developers and editors to fix code and content issues with our website
• carrying out further accessibility testing involving people with disabilities and impairments

Feedback and contact information

We are always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or if you think we are not meeting accessibility requirements, please contact our Web Development Team at web@eastsuffolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us in person

Our offices have portable audio induction loops.

Preparation of this accessibility statement

This statement was prepared on 30 July 2021, following a detailed accessibility check of www.eastsuffolk.gov.uk by East Suffolk Council's Web Development Team.

We carried out our testing based on all pages, documents and other media.

We use manual sampling (using WAVE and other tools) to check this website.

The statement was last reviewed and amended on 10 April 2026, following the migration of the website to a new web content management platform.