How to pay your rent

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Direct Debit

You can pay your rent by monthly Direct Debit to make payment more convenient. We have recently introduced additional Direct Debit dates and you can now choose to pay on either the 1^st, 8^th, 15^th or 22^nd of each month.

You can set your Direct Debit up using our online service for Tenants, myHome East Suffolk. For information on how to register for a myHome account, visit our FAQ page. If you do not have access to the internet, please contact your Rent Officer for advice on setting up a Direct Debit.

You should allow at least 15 working days for the direct debit to become effective. Direct Debit is a safe and secure way to pay. Don't forget to pay your rent in the period between submitting your Direct Debit form and the date that your first Direct Debit is due.

Standing Order and Bank Transfers – Payments that you set up with your bank on any chosen day on of the month using the following bank details:

Account Number: 33838160

Sort Code: 30-84-54

Please quote your unique 12 digit payment reference number on all payments to ensure payment finds your rent account promptly. If you do not have this, your Income Officer can provide you with this.

Online: Visit our Make a Payment page please note we do not accept American Express cards.

Telephone: Call our 24/7 automated payment line 0300 790 0509.

At Post Office counter using a payment barcode - Payment barcodes can be sent to you upon request by contacting your Income Officer.

To find out the Income Officer for your tenancy please visit:

Use our Housing Officer directory to find the Housing or Rent Officer for your road

Please refer to our payment Make a Payment page if you wish to make a payment for something other than rent.

Shared Ownership

If you are part of the Shared Ownership scheme, please see our Shared Ownership page for more information on paying your rent.

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