East Suffolk Council
myHome East Suffolk
It is now much easier to manage your tenancy using our new online service, called myHome East Suffolk. The service is accessible at any time of day, every day of the year which means you can access it whenever it’s convenient for you. It also removes the need to contact our Housing or Customer Services teams during office hours.
Signing up to myHome East Suffolk is quick and easy. You may already have a My East Suffolk account which enables you to use the council’s online services, such as managing a garden waste subscription or reporting a missed bin collection. Using the same email and password, you can now sign up for myHome East Suffolk.
Once you have registered for myHome, you can easily view or change details about your tenancy, check rent charges and details of payments, set up direct debits, request repairs and more. You can also send messages directly to the Housing Team without any need to call or email.
Using myHome allows you to stay in control of your tenancy and resolve any problems quickly and easily.
The myHome Team are here to help so if you have any questions, please contact us. If you are unable to use the new service, our Housing Team will still be able to help.
| Register for/sign in to myHome |
Who is myHome for?
You can register for myHome if you are:
- a current or former East Suffolk Council housing tenant, including the Shared Ownership scheme
- a current or former East Suffolk Council garage tenant
What do I need to access myHome?
You will need a laptop, tablet or smartphone, an internet connection, and an email address.
How do I register for myHome?
To sign up, you will need a My East Suffolk account. If you already have a My East Suffolk account you can log in to your account and click on the “My Council Home” button.
You will then be able to register for myHome.
If you are not yet registered with My East Suffolk, you can register in just a few minutes.
Why didn’t I get a response when I registered?
Please check your Spam folder for the email address you used to register.
If you are unable to find this email, please contact us.
How do I change or reset my password?
You can reset the password for your account on the My East Suffolk login page by selecting the “Forgotten Your Password” option. You will need to enter the email address you used to register.
If you cannot access the email address you used to register, please contact us.
I have sent a web message, when can I expect a response?
We will respond to a web message within five working days.
Can I register if I am not the tenant but live at the address?
Only lead or joint tenants can register for a myHome account.
I have set up a Direct Debit, but my rent account shows I am in debt?
We apply your rent weekly, so this will show on your current balance. Once we have processed your Direct Debit payment this will update your balance.
I have made a payment, why is it not showing in my statement?
A payment will appear in your rent statement once we have processed it, which can take up to five working days from when you made the payment.
I have a Shared Ownership property, can I request repairs using myHome?
You are responsible for any repairs to a Shared Ownership property. If you submit a repair request using myHome it will not be processed. However, if your home is less than 12 months old some work may be the responsibility of the builder. If any defects occur in this period, please call the housing repairs team on 03330 162 000 and we will arrange a repair via the original developer. If the repair is not a defect, the cost of the call out and repair will be recharged to you.