The Regulator of Social Housing is creating a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. This will involve a set of tenant satisfaction measures that social housing landlords must report on. People will be able to use these measures to understand how well landlords are doing. These measures should:
The tenant satisfaction measures will cover all kinds of rented social housing in England. Some, but not all, of the tenant satisfaction measures will also cover shared ownership homes. They came into effect in April 2023.
East Suffolk Council has created a performance dashboard for sharing our tenant satisfaction results with our tenants:
We are also reviewing how we engage with East Suffolk tenants and how our tenants are involved in guiding us to improve and develop our services.