East Suffolk Council

Housing advice drop-in surgeries

As a result of the Covid-19 pandemic, we are unable to offer face to face interviews and have had to close our drop-in surgeries across the district. However, we will continue to offer meaningful advice and assistance to all clients contacting the council for housing advice.

There might be times in your life when, through no fault of your own, you are not able to remain in your accommodation. We cannot find an immediate solution for everyone but what we can do is 'signpost' people to various organisations and agencies that may be able to help.

Contact our Housing Needs Team for information about:

Notices to quit Rent increases Disrepair Deposits Relationship breakdown Mortgage arrears

Long leaseholders with a private freeholder Welfare benefits Homelessness Landlords Hostels/supporting people

Housing advice surgeries

Felixstowe Library Crescent Road Felixstowe IP11 7BY	Tuesdays: 9.30am - 4.30pm Thursdays: 9.30am - 4.30pm
Marina Centre Marina Lowestoft NR32 1HH	Monday to Wednesday: 8:45am to 5:00pm Thursday: 9:30am to 5:00pm Friday: 8:45am to 5:00pm Please call 0333 016 2000 and an officer will get in touch with you to carry out an initial assessment
Woodbridge Library New Street Woodbridge IP12 1DT	Mondays: 9.30am - 4.30pm Fridays: 9.30am - 4.30pm

Felixstowe Library advice surgery is by appointment only, Woodbridge Library advice surgery is by appointment only in the morning, however, a drop in surgery operates from 2.00pm - 4.00pm where no appointment is necessary. Please contact our Housing Needs team to book an appointment for either location.

If you are homeless on the day or outside surgery times you will need to contact our Housing Needs team. Anybody approaching the council after 4.30pm will be assisted through the our emergency standby arrangements. If you become homeless outside office opening times you will need to contact Customer Services.