All food businesses in East Suffolk, including takeaways, cafés, restaurants and public houses are to receive information on providing a safe takeaway food service during the Covid-19 outbreak.
Following the release of new Government advice and to ensure customers can collect their food orders safely, East Suffolk Council’s Food and Safety Team are contacting all food businesses in the district regarding takeaway food services.
Cllr Mary Rudd, East Suffolk’s cabinet member for Community Health, said: “In order to reduce the spread of the virus and to protect others, it is essential we all practice social distancing and keep 2 metres from other people when shopping and collecting food orders.
“Where possible, it is always better to use a delivery service to minimise travel however many local businesses are unable to offer this service and are instead providing customers with the option to collect their food orders from the premises. Any food business offering a pick-up service is asked to stick to the guidance to ensure customers and staff remain as safe as possible.”
Businesses offering a food pick-up service should adhere to the following:
• no orders should be taken in person on the premises - this should be communicated to customers by appropriate signage
• businesses should therefore only take orders online or by telephone
• customers could have staggered collection times - customers should be discouraged from entering the premises until their order is ready
• customers arriving without having already placed an order should be encouraged to leave the premises to place their order by telephone or online, and to return at a designated time for collection
• customers whose orders are ready should enter one at a time to collect orders and make payments
• businesses should discourage crowding outside the premises. Where possible, use queue management systems to maintain the 2-metre separation rule.
All food businesses in the district will receive the guidance by email. For queries, please contact firstname.lastname@example.org
For more information about the advice to food businesses in response to the Covid-19 outbreak, please visit: