East Suffolk Council
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Garage lettings
There are sometimes a number of council owned garages available to rent at competitive rates. Garages are for personal private use only and not for commercial activities.
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Report a council housing repair
If you need a repair to be carried out to your home you should contact the council by one of the following methods:
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Exchanging your council home
A house exchange is a way of moving to a new home by swapping properties with another tenant.
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Welfare housing improvements
If your home becomes unsuitable for you or a member of your family because of disability, the council can help. We may offer alternative and more suitable housing if this is available, or arrange for necessary works to your home. This might include ramps for a wheelchair, special fittings or ground floor facilities, etc.
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Chargeable housing repairs
Some repairs to tenants' homes will only be undertaken if paid for in advance by the tenant. This is necessary because the council only has sufficient funds to replace components at the end of their normal expected lifespan. We cannot budget for unexpected repairs that result from misuse or accidental damage caused by tenants, their families or their guests. As such, tenants must be aware that repairs of this nature will need to be paid for in full by the tenant before the council carries out any works.
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Emergency council housing repairs
Emergency repairs should not be reported by using the online reporting form.
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Annual Rent Review
East Suffolk Council’s Annual Rent Review 2025/2026
Every year, East Suffolk Council carries out a review of the rent we charge our tenants in line with rules set by central government.
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Bank Holiday service changes
There will be some changes to our services from Monday 19 September, the day of the state funeral for Her Majesty The Queen.
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Complaints against landlords
If a letting agent doesn't resolve a complaint, private renters can complain to an independent letting agent redress scheme.
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