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New community fund launched to help those in need

30 March 2020

As part of East Suffolk Council’s response to the impact of Covid-19 on vulnerable residents, a new community fund of more than £70,000 has been launched to support those in need.

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Providing a safe food pick-up service

30 March 2020

All food businesses in East Suffolk, including takeaways, cafés, restaurants and public houses are to receive information on providing a safe takeaway food service during the Covid-19 outbreak.

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Joint message from Suffolk Public Sector Leaders

27 March 2020

“As we approach another weekend with the continued threat of coronavirus hanging over Suffolk, we have a very simple message for every resident. Anyone can spread coronavirus so everyone should stay at home this weekend. We can’t make it any more simple than that. 

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Joint Statement on behalf of Suffolk County Council and East Suffolk Council in reaction to EDF Energy’s decision to delay their Sizewell C application for a Development Consent Order

26 March 2020

In a joint statement, Leader of Suffolk County Council, Cllr Matthew Hicks and Leader of East Suffolk Council, Cllr Steve Gallant said: “Both Suffolk County Council and East Suffolk Council absolutely agree that this is the right decision for EDF Energy to take at this moment in time. We believe there is no other choice for them to take during such a difficult time for us all as we focus on fighting the effect of Covid-19 across Suffolk.

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Garden waste collections suspended

26 March 2020

In the interests of crew safety and to ensure that household waste and recycling collections are prioritised, East Suffolk Council and East Suffolk Norse have taken the decision to temporarily suspend the collection of garden waste, including annual renewals and new subscriptions.

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East Suffolk responds to new COVID-19 measures

24 March 2020

East Suffolk Council is responding to the new measures, laid down by the Prime Minister, relating to COVID-19 and is taking steps to ensure critical services are maintained.

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Refuse collections continuing as normal for time being

24 March 2020

Following the announcement that Suffolk County Council are closing all waste and recycling centres – please be aware that ALL standard household refuse collections in East Suffolk - including recycling and the ‘opt in’ paid for garden waste service - are continuing as normal for the time being. Naturally this situation is under constant review and at a point where we are forced to make any changes we will announce them. Whatever happens, however, waste collections will be prioritised throughout.

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Customer Services Centre closed for ‘face-to-face’ enquiries

23 March 2020

In response to the Prime Minister’s latest statement regarding the COVID-19 outbreak, East Suffolk Council’s Customer Services Centre at the Marina in Lowestoft will now close for ‘face-to-face’ enquiries and visits.

Residents with council enquiries are now asked to go online wherever possible. Many of our services can be found here on our website. There are a range of things to do, such as reporting fly-tipping, renewing garden waste and reporting missed bin collections, as well as making payments.

If anyone has an enquiry which cannot be resolved online, they should email us at customerservices@eastsuffolk.gov.uk. Customers can also call us on 03330 162 000 but please do bear in mind that our phone lines are likely to be very busy and calls should only be made if absolutely necessary.

For other enquiries:
DWP/Job Centre –  0800 169 0190 – Lowestoft Office

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Please keep your distance in East Suffolk!

23 March 2020

East Suffolk Council is urging people to respect the official advice to practice social distancing to help stop the spread of Covid-19.

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Customer Service Closure Notice

20 March 2020

Following the decision by Suffolk Libraries and Suffolk County Council to close the county’s libraries for the foreseeable future, East Suffolk Council’s customer service points in libraries will be closed from Friday 20 March at 5pm.

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