Anti-social behaviour case review

If you have already reported ongoing Anti-Social Behaviour (ASB) to either the Police, your district/borough council or your housing provider and you feel that no action has been taken to resolve it, you can request an Anti-social behaviour (ASB) case review.

The relevant bodies and responsible authorities who undertake the case review are:

• Local councils
• Police
• Integrated Care Boards in England and Local Health Boards in Wales
• Registered providers of social housing who are co-opted into this group

The relevant bodies must publish the ASB case review procedure to ensure that victims are aware that they can apply to activate the procedures in appropriate circumstances. The information should be provided on the websites of all the relevant bodies, signposting the public to the lead agency’s website, a point of contact and the procedures for activating the process.

Who can request an ASB case review?

An application may either come directly from the victims of anti-social behaviour or from a third party (with the victim’s consent), such as a family member, friend or local elected representative (a councillor or MP).

The victim may be an individual, a business or a community group.

When can I activate an ASB case review?

The ASB case review can be used if you have complained to East Suffolk Council, Suffolk police and/or your housing provider:

• on three or more occasions about separate incidents of anti-social behaviour in the past six months, and;
• reported each incident of anti-social behaviour within one month of it happening,

and;

• request a case review within 6 months of when you reported the incidents

This is called the threshold. If the threshold is not met the ASB Case Review will not take place.

The ASB case review is not an alternative complaints procedure and will not review concerns about service provision. Service complaints should be directed to East Suffolk Council/Suffolk Police/your housing provider complaints procedure.

How do I request an ASB case review?

• By submitting an online anti-social behaviour case review application form
• Over the telephone by contacting our Customer Services Team
• Writing to our Communities Team

Information you will be asked to provide

To request a case review and to fill in the form, you will need:

• your name, address and contact details
• the dates of each time you have complained
• who you reported the incidents to
• details of who you complained to (name, organisation, and/or incident reference numbers you were given)
• information about the anti-social behaviour

What happens next?

Once you have requested an anti-social behaviour case review, a named single point of contact from our Communities Team will carry out the first line of enquiry.

The Communities Team, including Suffolk Police, will ask other partner agencies to provide details of your complaints and actions that they have taken or considered. You will be contacted by your named single point of contact following this initial enquiry with their initial findings.

Following the initial enquiries, if further investigation is needed, a meeting will take place between the agencies which make up the Anti-Social Behaviour Case Review Panel. Members of the panel include housing teams, Suffolk Police, registered social landlords and other relevant agencies. The agencies will discuss what actions have been considered and taken.

The group will review how the partners have responded and make recommendations on how the problem can be resolved.

A response will be sent to you on behalf of the panel detailing action taken and also suggestions on how the partners can attempt to resolve the anti-social behaviour.

Suffolk County Council have produced a flowchart within the guidance of the anti-social behaviour case review process which is not accessible to screen readers, so if you need help to understand the contents please contact us.

Anti-social behaviour (ASB) case review figures