Public access for customers is provided from locations across East Suffolk.
Pre-bookable appointments are available for all locations and customers can contact the Customer Service team on 0333 016 2000 for advice and to book an appointment.
Riverside and Libraries are also able to assist those customers who prefer to ‘walk-in’ to one of the locations for assistance.
Our Digital Champions are also on hand to help with getting you online and using our online services.
Customer feedback, compliments, comments and complaints
To help us process your enquiry as quickly as possible, please include your full address (and any other relevant details) in your email.
Main telephone number: 0333 016 2000
Email: customerservices@eastsuffolk.gov.uk
Customer services call centre phone lines opening times:
Monday, Tuesday, Wednesday and Friday 8:45am - 5pm
Thursdays 9:30am to 5pm
Out of hours emergencies
Telephone: 0800 440 2516
Aldeburgh Library 32 Victoria Road, Aldeburgh IP15 5EG
East Suffolk Council Customer Services opening hours: Wednesdays 10am - 4pm
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Felixstowe Library Crescent Road, Felixstowe IP11 7BY
East Suffolk Council Customer Services opening hours: Fridays 10am - 4pm
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Halesworth Library Bridge Street, Halesworth IP19 8AD
East Suffolk Council Customer Services opening hours: Tuesdays 10am - 4pm
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Leiston Library Main St, Leiston IP16 4ER
East Suffolk Council Customer Services opening hours: Fridays 10am - 4pm (closed between 1pm-2pm for lunch)
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Lowestoft Library Clapham Road South, Lowestoft NR32 1DR
East Suffolk Council Customer Services opening hours: Monday, Tuesday, Wednesday, Friday 9am - 5pm
Thursday 9:30am - 5pm
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Riverside 4 Canning Road, Lowestoft, NR33 0EQ
East Suffolk Council Customer Services opening hours:
Monday - Friday: 9am - 5pm
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Saxmundham Library County Offices, Street Farm Rd, Saxmundham IP17 1AL
East Suffolk Council Customer Services opening hours: Wednesdays 10am - 4pm
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Woodbridge Library New Street, Woodbridge IP12 1DT
East Suffolk Council Customer Services opening hours: Wednesdays 10am - 4pm
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Our offices are closed on Saturdays, Sundays and Bank Holidays