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Home > Contact us > Customer services

Customer services

Public access for customers is provided from locations across East Suffolk.

Pre-bookable appointments are available for all locations and customers can contact the Customer Service team on 0333 016 2000 for advice and to book an appointment.

The Marina Centre and Libraries are also able to assist those customers who prefer to ‘walk-in’ to one of the locations for assistance.

Complaints and compliments
Main telephone number: 0333 016 2000
Email: customerservices@eastsuffolk.gov.uk

Marina Centre
Marina, Lowestoft, NR32 1HH
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East Suffolk Council Customer Services opening hours:
Tuesdays and Thursdays 10:00am - 4:00pm

Aldeburgh Library
32 Victoria Road, Aldeburgh IP15 5EG
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East Suffolk Council Customer Services opening hours:
Wednesdays 10:00am - 4:00pm 

Felixstowe Library
Crescent Road, Felixstowe IP11 7BY
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East Suffolk Council Customer Services opening hours:
Fridays 10:00am - 4:00pm 

Halesworth Library
Bridge Street, Halesworth IP19 8AD
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East Suffolk Council Customer Services opening hours:
Tuesdays 10:00am - 4:00pm 

Leiston Library
Main St, Leiston IP16 4ER 
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East Suffolk Council Customer Services opening hours:
Fridays 10:00am - 4:00pm (closed between 1pm-2pm for lunch)

Saxmundham Library
County Offices, Street Farm Rd, Saxmundham IP17 1AL
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East Suffolk Council Customer Services opening hours:
Wednesdays 10:00am - 4:00pm

Woodbridge Library
New Street, Woodbridge IP12 1DT
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East Suffolk Council Customer Services opening hours:
Wednesdays 10:00am - 4:00pm 

Our offices are closed on Saturdays, Sundays and Bank Holidays

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