Web accessibility

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This accessibility statement applies to the www.eastsuffolk.gov.uk website and this statement was prepared on 30 July 2021.

Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for eastsuffolk.gov.uk

This website is run by East Suffolk Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard

We maintain content guidelines to help website editors improve accessibility on eastsuffolk.gov.uk.

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

make text larger
magnify the screen
change fonts and colours
make your mouse pointer easier to see
using your keyboard instead of a mouse
making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF or large print:

email customerservices@eastsuffolk.gov.uk
call 0333 016 2000

We will consider your request and get back to you as soon as possible.

You can call the number above if you need to talk to us using an interpreter.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact our Web Development Team by emailing web@eastsuffolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have portable audio induction loops.

Technical information about this website’s accessibility

East Suffolk Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations (website)

PDFs and other documents

Many of our PDFs and other document types may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value. We aim to ensure the top 10% most viewed documents on our website are accessible as explained in our disproportionate burden assessment.

Invalid WAI-ARIA role, state or property

On some pages a WAI-ARIA element contains a role, state or property that is invalid or not allowed on this type of element. This fails WCAG success criterion 4.1.2 Name, Role, Value. We plan to resolve this issue by September 2021.

Field label is not visible

On our search function the input field does not have a visible label indicating the purpose of the input field. This fails WCAG success criterion 3.3.2 Labels or Instructions. We plan to resolve this issue by September 2021.

Disproportionate burden

We do not categorise any of the accessibility issues on eastsuffolk.gov.uk as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).

Content that is not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

PDFs and other documents

Many of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.

Video

Some pre-recorded videos published before 23 September 2020 do not include captions. This fails WCAG success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Some pre-recorded videos published before 23 September 2020 may require, but don't include, audio description. This fails WCAG success criteria 1.2.5 Audio Description (Pre-recorded). We may not add audio description to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Any pre-recorded video content we publish after 23 September 2020 will meet accessibility standards.

Maps

Online maps and mapping services are exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We will continue working towards meeting WCAG level AA for the current version of eastsuffolk.gov.uk, including:

maintaining our content guidelines, which explain how to create accessible content
working with developers and editors to fix code and content issues with our website
carrying out further accessibility testing involving people with disabilities and impairments

Preparation of this accessibility statement

This statement was last reviewed on 30 July 2021.

A detailed accessibility check of www.eastsuffolk.gov.uk was last carried out in 2019 by East Suffolk Council's Web Development Team.

We carried out our testing based on all pages, documents and other media.

We use manual sampling (using WAVE and other tools) to check this website.

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