Vulnerable individuals or communities
Please use the links below to register as an individual, or on behalf of an individual, who may qualify as a vulnerable person as a priority service customer with specific needs regarding a loss of water, gas or electricity.
Warnings
- UK Weather warnings
(Sponsored by the Met Office with information on winter readiness, fog and how it affects travel, how cold weather affects your health, how to get your property winter ready, keeping your home warm in winter and what to do in a power cut). - Heat - Health Watch (Met Office) (June to September)
- Cold Weather Alert (Met Office) (November to March)
- Flood Alerts and Warnings (Environment Agency)
Heatwaves and drought advice
- Met Office - Hot weather advice
- Public Health England - sun safety tips
- Environment Agency's drought information
Winter weather advice
- Get Ready for winter with advice from the Met Office WeatherReady service
- Driving Safely and being prepared in Snow guidance
- Suffolk Highways winter gritting guidance
- Suffolk School Closures
- Health Guidance (NHS)
Flooding advice
- Environment Agency - Flood Information and advice
- Environment Agency - Free Flood Warning Service
- Suffolk Flood Risk Management Partnership
- Flooding and Drainage (Suffolk County Council)
- Reporting Flooding (Suffolk County Council)
Preparing for a power cut
- Don’t be left in the dark - There’s a new number to call if you have a power cut
- Keep the UK Power Networks freephone number handy
- Keep spare batteries for radios and torches – local radio stations often broadcast helpful information
- Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut
- Dress warmly in several layers of clothing, stay in one room or even get into bed
- Take care if using candles, tea-lights and other naked flames
- Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours
- Switch off all your electrical equipment, except one light which will let you know when the power comes back on
- Remember the street lights may also be off so take care if you go out
- Look out for elderly neighbours; please consider taking them round a flask of hot water or hot food
For power cut enquiries contact UK Power Networks 24 hours a day by:
- Calling 0800 31 63 105 from a landline or 0333 32 32 105 if calling from a mobile.
- Visit www.ukpowernetworks.co.uk for the latest update
- Visit www.ukpowernetworks.co.uk/powercut and type in your postcode to our live power cut map
- Follow UK Power Networks on twitter
- Like the UK Power Networks Facebook page