Tenant Engagement Strategy

Guided by ‘Our Direction 2028’ East Suffolk Council’s strategic plan and its overarching priority focused on tackling inequalities, creating thriving economies and developing sustainable housing and communities. Our tenant engagement strategy will aim to create an environment where strong resilient communities can emerge and work in partnership with ESC to address some of the key challenges over the next five years. These include rapid population growth, ageing population, increased service demands, persistent high levels of deprivation, and rapidly declining local government resources.

This strategy seeks to create an environment where every tenant feels valued, heard, and involved in shaping the future. By fostering open dialogue, leveraging technology, and implementing innovative approaches, we aspire to build stronger connections and enhance community well-being. 

Through targeted initiatives, partnerships, and inclusive events, we understand the important role the community can play in:

• Empowering tenants by developing comprehensive training, skills and techniques to significantly influence the shaping and delivery of services.
• Becoming an equal partner with our communities through ESC governance, tenant scrutiny, equal partnerships and regular communication processes to shape policies and services that directly impact their lives.
• Creating a culture where tenants work with ESC through co-design to measure performance, hold us accountable so we can better respond to challenges faced by our communities.
• Cultivate a sense of belonging and ownership among tenants where ESC Listen, measure and implement the right metrics that improve the lives of our tenants.