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Unlike other support services Stepping Home tackles all and any housing issues that place residents at risk. Working with a growing range of voluntary and statutory partners we identify and tackle hoarding, disrepair, falls risks, inadequate heating, disconnected services, loneliness, financial abuse, food and fuel poverty, income maximisation and more.
The service is built around each patient as their non-medical circumstances are unique. The Stepping Home coordinators are there for the patient journey, that step by step support that ensures trust and ongoing success. The focus is on their home and the problems, dealing with safety and security, community connections, finance and ongoing independence.
Stepping Home can ease some of the pressure on health and social care services. It delivers to all the NHS personalisation agenda but particularly reduces pressure on stretched NHS services and helps the health and care system to be more efficient.
Stepping Home covers the whole of Suffolk (excluding Waveney) and provides:
- Two project coordinators, who help identify those needing support and work with the individual and their support network to deliver bespoke housing and other support services.
- Four units of accommodation (two in Ipswich and two in Bury St Edmunds) providing a safe and secure environment for patients to stay temporarily, free of charge while their home is being fixed, cleaned, adapted or altered. As soon as patients are medically fit, they are moved to the accommodation avoiding any discharge delay, or deconditioning, whilst facilitating independence and rehabilitation.
- Access to a handyperson, helping with small repairs and other small jobs.
- Timely adaptations such as rails, ramps, bannisters and key safes.