Communal areas

Keeping communal areas safe

You must keep the communal areas of your housing block free of hazards to ensure there is a clear route of exit in the event of an emergency.

You should never store items or leave flammable materials such as rubbish or cardboard in the communal areas.

Large items such as pushchairs and bicycles should be stored inside your property, in your shed, or in dedicated storage areas such as communal bicycle sheds.

You must never store or charge items with lithium batteries in communal areas. This includes mobility scooters, electric scooters, and electric bicycles.

Report hazardous items in communal areas

Alternatively please contact our Customer Services Team.

Repairs

It is essential communal areas are safe and free of hazards. If you notice something damaged and in need of repair, please report it to our Council Property Repairs Team.

Syringes and drug paraphernalia 

If you find discarded syringes or drug related paraphernalia in a communal area, do not touch or attempt to remove the items.

Contact our Customer Services Team who will arrange safe removal.

East Suffolk Services Ltd will aim to remove them within one working day of being reported.

Fly-tipping

To report fly-tipping, please visit our fly-tipping information and reporting page.
 

Litter

To report litter, please visit our litter information and reporting page.

Graffiti

Graffiti is a criminal offence which can be reported to the police. Where possible we will remove offensive or hate-related graffiti from communal areas within one day. We aim to remove non-offensive graffiti within 14 working days.

To report graffiti please contact our Customer Services Team.

Dog fouling

To report dog fouling, please visit our dog control information and reporting page.

Neighbourhood Caretakers

We have a team of Neighbourhood Caretakers who keep the communal areas of our estates and housing blocks clean, safe and tidy. Find out more...