Before you contact us, you might find what you're looking for on our council housing tenants pages.
Phone: 0333 016 2000
Email: housing@eastsuffolk.gov.uk
Housing contacts
Council Housing Tenant services
Council housing repairs
Before you contact us, you might find what you're looking for on our council property repairs pages.
Should you have an emergency repair during normal working hours (Monday to Thursday 8.45am - 5pm/Friday 8.45am - 4.00pm, excluding bank holidays) you should report your repair by phoning 0333 016 2000 or by calling in to a local contact point.
Should you have an emergency repair outside of normal working hours you can contact the council's out of hour's emergency service on 0800 440 2516.
If you are reporting a fault with your gas boiler affecting your heating/hot water, solid fuel fire or air source heat pump you need to call Gasway direct on Freephone 0800 0470120 and they will arrange an appointment time with you.
If you need a non-emergency repair to be carried out to your home you should contact the council by one of the following methods:
| myHome East Suffolk: | You can request a repair using our online service for Tenants, myHome East Suffolk. You will also be able to view and change upcoming repair appointments |
|---|---|
| Online: | Online housing repair request form |
| Phone: | 0333 016 2000 |
| Post: | Housing Repairs Riverside 4 Canning Road Lowestoft Suffolk NR33 0EQ |
East Suffolk Lettings
Before you contact us, you might find what you're looking for on our East Suffolk Lettings pages.
Lettings negotiator: 07500 722407
Estates/Housing Officers
Phone: 0333 016 2000
Gateway to Homechoice (social housing)
Housing investment (Housing Development, Housing Capital Programme and Housing Property)
Before you contact us, you might find what you're looking for on our Housing development pages.
Email:
Housing Development Team: housing.development.team@eastsuffolk.gov.uk
Housing Capital Programme Team - Housing.Capital.Programme@eastsuffolk.gov.uk
Housing Property Team - Housing.Ownership@eastsuffolk.gov.uk
Housing Needs
Independent Living
myHome East Suffolk
Before you contact us, you might find what you're looking for on our myHome page.
Phone: 0333 016 2000
Email: myhome@eastsuffolk.gov.uk
Private Sector Housing
Before you contact us, you might find what you're looking for on our Privately rented housing pages.
Enquiries in relation to housing standards, empty properties and renovation grants
Phone: 0333 016 2000
Email: ps.housing@eastsuffolk.gov.uk
Enquiries in relation to disabled adaptations and assistance
Phone: 0300 003 0231
Sheltered housing
Stepping Home
Phone:
Stepping Home West 07768 526085
Stepping Home East 07468 715529
Warm Homes Healthy People
Before you contact us, you might find what you're looking for on our Warm Homes Healthy People page.
Phone: 03456 037 686
Email: whhp@eastsuffolk.gov.uk
Online referral: www.warmhomessuffolk.org/contact