Before you contact us, you might find what you're looking for on our council property repairs pages.
Should you have an emergency repair during normal working hours (Monday to Thursday 8.45am - 5pm/Friday 8.45am - 4.00pm, excluding bank holidays) you should report your repair by phoning 0333 016 2000 or by calling in to a local contact point.
Should you have an emergency repair outside of normal working hours you can contact the council's out of hour's emergency service on 0800 440 2516.
If you are reporting a fault with your gas boiler affecting your heating/hot water, solid fuel fire or air source heat pump you need to call Gasway direct on Freephone 0800 0470120 and they will arrange an appointment time with you.
If you need a non-emergency repair to be carried out to your home you should contact the council by one of the following methods:
| myHome East Suffolk: | You can request a repair using our online service for Tenants, myHome East Suffolk. You will also be able to view and change upcoming repair appointments |
|---|---|
| Online: | Online housing repair request form |
| Phone: | 0333 016 2000 |
| Post: | Housing Repairs Riverside 4 Canning Road Lowestoft Suffolk NR33 0EQ |