Overview
We are committed to continually improving our services and building stronger relationships with you, our tenants. We believe you should play an active and influential role in shaping the housing services we provide.
Our aim is to create meaningful opportunities for you to get involved in developing the policies and services that matter to you. Your insight and experience help ensure that what we deliver truly reflects your needs and expectations.
Your voice is essential. By working together, we can ensure our housing services remain responsive, effective, and aligned with what you value most.
Our Tenant Engagement Strategy demonstrates our dedication to fostering vibrant, inclusive communities. At its heart is a commitment to meaningful interaction, transparency, and shared decision making. We want to bridge gaps, welcome diverse perspectives, and empower every tenant to be heard.
To deliver our strategy, we have set up a Tenant Engagement Team who can be contacted by telephone on 03330 162000 or by emailing ESCTenantEngagement@eastsuffolk.gov.uk
We believe every tenant’s voice matters, and we encourage you to get involved in whatever way feels right for you. Whether you want to share feedback, join conversations, or take a more active role in decision making, there are many opportunities to participate. Even small actions - like attending a meeting or completing a survey can have a meaningful impact.