East Suffolk Council

Residents who need extra support to use online services can receive help from one of East Suffolk Council’s dedicated Digital Champions, at locations across the district. 

To help residents who have difficulty using online services, fully trained ‘Digital Champions’ are available to help in person at the Council’s Customer Service Centre in Lowestoft and at desks within local libraries, by appointment.  

Digital Champions can help residents to use the Council’s online services, such as reporting a missed bin collection or making a payment, and can also help with other digital needs, such as navigating social media, staying in touch with loved ones, online banking or making medical appointments. 

Introduced earlier this year, the Digital Champions have already helped many people to become more confident online. This includes learning how to use their smartphone to take photos and send to friends and family, set up an email account, book a supermarket delivery slot and complete their online grocery shopping, use a search engine to find local leisure activities and apply for a Blue Badge. 

Cllr Stephen Burroughes, cabinet member for Customer Services, ICT and Commercial Partnerships said: “We now live in a digital world with the majority of information and services based online however we know some customers find using the internet a challenge and need additional help. No-one should be digitally excluded and our Digital Champions are available for anyone who needs support to get online, not only to learn how to use our own online services but to also feel more comfortable with online shopping, banking, using email and connecting with others.” 

If you need help getting online, or know someone who would benefit from some help, our Digital Champions are available, by appointment, as follows:  

All locations are open, by appointment, between 10am and 4pm. To make an appointment, please call 03330 162000.

Customers who are unable to book an appointment can visit any of the available locations during opening hours on a ‘walk in’ basis.