East Suffolk Council
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Tenant engagement
East Suffolk Council is committed to enhancing our services and strengthening relationships with our tenants.
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Housing help eligibility
You will be assessed as being in priority need if:
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How to pay your rent
Direct Debit
You can pay your rent by monthly Direct Debit to make payment more convenient. We have recently introduced additional Direct Debit dates and you can now choose to pay on either the 1st, 8th, 15th or 22nd of each month.
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Right to Buy
The Right to Buy is a Government scheme that allows some tenants to purchase the property that they rent from the council. For eligible tenants the price of the property will be offered at a price lower than the full market value.
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Ending a council tenancy
A tenancy with the council can be brought to an end for a variety of reasons such as moving to another, bigger or smaller home, relocating to another part of the country, or even sadly, upon death of the tenant or the need to move into a residential home. Whatever the reason, it is important that your Housing Officer is informed as early as possible.
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Housing Officers
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Exchanging your council home
A house exchange is a way of moving to a new home by swapping properties with another tenant.
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Report a council housing repair
If you need a repair to be carried out to your home you should contact the council by one of the following methods:
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Warm Homes Healthy People
Warm Homes Healthy People Suffolk wants to help the people of Suffolk live in homes that cost less to heat, so they can reduce their energy usage and enjoy lower bills.
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Housing repairs and maintenance
What standard of service can I expect?
The council will deal with your request quickly, politely and as accurately as possible based on the information you are able to provide. Whilst works are carried out we expect our employees and contractors to ensure your home is treated with care and respect at all times. We shall strive to ensure the works are completed on time, to a high standard and to your satisfaction.
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