East Suffolk Council
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Warm Homes Healthy People
Warm Homes Healthy People Suffolk wants to help the people of Suffolk live in homes that cost less to heat, so they can reduce their energy usage and enjoy lower bills.
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Housing repairs and maintenance
What standard of service can I expect?
The council will deal with your request quickly, politely and as accurately as possible based on the information you are able to provide. Whilst works are carried out we expect our employees and contractors to ensure your home is treated with care and respect at all times. We shall strive to ensure the works are completed on time, to a high standard and to your satisfaction.
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Energy efficiency help and advice
- ECO Flexible Eligibility Scheme - The Suffolk councils work in partnership to help people get the best advice and help with energy efficiency. We have recently published a joint plan to help those who struggle to pay their energy bills. If you meet the relevant conditions, we can put you forward to receive free or discounted energy efficiency measures including loft insulation and cavity wall insulation and in some cases heating.
- Benefits - If you are concerned about the cost of heating your home you may be eligible for various benefits and schemes.
- British Gas Energy Trust - Find details of trusts and funds to help with energy and water bills
- Charis Grants - Help people who are struggling to pay their energy charges and other household bills and costs
- Community Action Suffolk Community Buying Ltd - Countywide oil-buying syndicate which enables members to buy heating oil at reduced prices
- Energy Saving Trust - Impartial advice on how to reduce carbon emissions, use water more sustainably and save money on energy bills
- Keep warm, keep well - government information leaflet for people over 60, low-income families and people living with a disability. It includes advice on getting prepared for the cold weather and financial help to heat your home
- Lofty Heights - A loft emptying service for elderly and disabled people to allow them to take advantage of the free insulation schemes on offer
- Winter Wrapped Up - Tips from Age UK on how to keep warm and well
You can also contact your energy supplier. They offer a range of services to older or vulnerable customers and people on low incomes, including switching to a cheaper energy tariff and free or subsidised energy efficiency measures.
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Housing alterations by tenants
There are some repairs that the council are unable to undertake on behalf of tenants and, as such, tenants themselves would be responsible should they wish these to be undertaken.
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Welfare housing improvements
If your home becomes unsuitable for you or a member of your family because of disability, the council can help. We may offer alternative and more suitable housing if this is available, or arrange for necessary works to your home. This might include ramps for a wheelchair, special fittings or ground floor facilities, etc.
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Chargeable housing repairs
Some repairs to tenants' homes will only be undertaken if paid for in advance by the tenant. This is necessary because the council only has sufficient funds to replace components at the end of their normal expected lifespan. We cannot budget for unexpected repairs that result from misuse or accidental damage caused by tenants, their families or their guests. As such, tenants must be aware that repairs of this nature will need to be paid for in full by the tenant before the council carries out any works.
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Emergency council housing repairs
Emergency repairs should not be reported by using the online reporting form.
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Tenant's Handbook and Repairs Charter
Handbook for Tenants
The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
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Annual Rent Review
East Suffolk Council’s Annual Rent Review 2025/2026
Every year, East Suffolk Council carries out a review of the rent we charge our tenants in line with rules set by central government.
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