East Suffolk Council
Housing repairs and maintenance
What standard of service can I expect?
The council will deal with your request quickly, politely and as accurately as possible based on the information you are able to provide. Whilst works are carried out we expect our employees and contractors to ensure your home is treated with care and respect at all times. We shall strive to ensure the works are completed on time, to a high standard and to your satisfaction.
How long will my repair take?
As you will appreciate the time taken will be very much dependant upon the nature and extent of the work involved. All works ordered will be prioritised into one of the following categories:
- Priority B: Emergency attendance within 24 hours
- Priority C: Works should be completed within three working days
- Priority D: Works should be completed within ten working days
- Priority E: Larger scale projects with completion by agreement
Can I request an appointment for works to be undertaken?
At the time of reporting your repair you can request that work is undertaken in the morning or afternoon, Monday to Friday (8am - 4.30pm), to suit your requirements. We will try to meet your request if at all possible. In some specific circumstances it may be possible to undertake work outside of the days/hours listed above and should you wish to discuss this, please ask when making your repair request.
You can use our online service for Tenants, myHome East Suffolk, to view and rearrange upcoming repair appointments.