East Suffolk Council
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Chargeable housing repairs
Some repairs to tenants' homes will only be undertaken if paid for in advance by the tenant. This is necessary because the council only has sufficient funds to replace components at the end of their normal expected lifespan. We cannot budget for unexpected repairs that result from misuse or accidental damage caused by tenants, their families or their guests. As such, tenants must be aware that repairs of this nature will need to be paid for in full by the tenant before the council carries out any works.
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Emergency council housing repairs
Emergency repairs should not be reported by using the online reporting form.
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Insurance claims for council tenants
The council insures its council dwellings and in the case of fire, flood, or structural damage the council would claim on its insurance for the cost of repairing the property.
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Untidy gardens
Sometimes, neighbouring gardens and land can be left to deteriorate. It can become unsightly or attract other environmental crimes, such as fly-tipping. The council has powers to investigate such incidents to ensure that residents respect their neighbours and their environment.
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Tenant's Handbook and Repairs Charter
Handbook for Tenants
The Tenant's Handbook is a guide to the housing services delivered to our tenants. Every new tenant is given one of these handbooks. It describes tenants' rights and responsibilities and our responsibilities as a landlord. It also contains information about tenancy agreements.
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Housing help for asylum seekers
An asylum seeker is someone who comes to the UK, often fleeing persecution, torture or war, and applies for refugee status. Until refugee status is granted, such a person remains an asylum seeker. Asylum seekers often encounter homelessness and face difficulty in obtaining accommodation.
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Significant improvements in air quality at Woodbridge junction
An Air Quality Management Area in Woodbridge has been revoked, following significant improvements in air quality at the junction of Lime Kiln Quay Road, Thoroughfare and St John’s Street.
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Bank Holiday service changes
There will be some changes to our services from Monday 19 September, the day of the state funeral for Her Majesty The Queen.
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Complaints against landlords
If a letting agent doesn't resolve a complaint, private renters can complain to an independent letting agent redress scheme.
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Corporate fraud
The council are committed to safeguarding public funds and have a zero tolerance of fraud and corruption. We take responsible steps to ensure controls are in operation to prevent, detect and prosecute fraudulent activity.
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