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Home > Housing > Council housing tenants > Tenant engagement

Tenant engagement

East Suffolk Council is committed to enhancing our services and strengthening relationships with our tenants. 

Our goal is to provide tenants with meaningful opportunities to participate in shaping the housing services we deliver. This includes helping to develop policies and services that reflect their expectations and needs.

We value your input in housing services because your voice matters. Your involvement is essential in shaping the services you receive.  For us, tenant engagement is key to ensuring our services effectively align with your requirements.

Our Tenant Engagement Strategy 2024 -2027 reflects East Suffolk Council’s commitment to creating vibrant, inclusive communities. At the heart of this strategy is a focus on meaningful interactions, transparency, and collaborative decision making with our tenants. We aim to bridge gaps, embrace diverse perspectives, and empower every voice within our community. 

We believe that every tenant’s voice matters, and we invite you to get involved – in a way that suits you. Whether you want to share feedback, join discussions or take a more active role in decision making, there are plenty of ways to participate. Even a small contribution, like attending a meeting or filling out a survey, can make a big difference. Get involved today and help us create better services for everyone.

In this section

  • Annual Rent Review
  • Tenant Engagement Strategy
  • Housing Regulation and Financial Audit
  • myHome East Suffolk
  • Housing help eligibility
  • Being offered a council property
  • How to pay your rent
  • Rent and rent arrears
  • Housing Officers
  • Council property repairs
  • Tenant's Handbook and Repairs Charter
  • Housing health and safety
  • Tenant engagement
  • Garage lettings
  • Communal areas
  • Untidy gardens
  • Squatters and unauthorised occupants
  • Ending a council tenancy
  • Exchanging your council home
  • Right to Buy
  • Household contents insurance
  • Tenant satisfaction
  • Customer feedback including complaints
  • Housing Services Annual Report 2023-24
  • Housing policies and strategies
  • Contact us

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